As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations.
Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.
The hotel introduced a self-service check-in and check-out system.
In order to provide guests with a diversified accommodation experience, five different styles of lodging spaces have been planned. There are currently [Tranquil] in operation and [The Moment Hotel Hualien by Lakeshore] in the warm-operating stage. The Moment Hotel Hualien still has some construction works undergoing, the entire property is also under continual development, and there will be ongoing construction works in the surrounding area. We apologize for the inconvenience that might be caused, and we are looking forward to providing better services and new experiences to our guests.
A Sustainable Journey. Lakeshore Hotel Group is leading the green initiative to create a more eco-friendly hotel experience. Beginning July 1st, 2023, we will only provide shower gel, shampoo, hand wash and towels in the guest rooms. All other disposable, one-time use toiletries will not be provided and we kindly encourage you to bring your own. Thank you for helping us reduce our carbon footprint and improve our sustainability efforts.
【Notices】
■ The hotel introduced a self-service check-in and check-out system.
■ Work for improvement at [Serenity] is still in progress and we apologize for any inconvenience and ask for your understanding.
■ For all guests' rights, pets are not allowed to enter guest rooms and hotel public areas. We provide chargeable pet rooms available at 1F of Serenity (advanced reservation required due to limited space).
![Swimming pool [outdoor], The Moment Hotel Hualien by Lakeshore in Hualien](http://pix10.agoda.net/hotelImages/28393248/-1/fb2fa057afbb62005db4c37f514847dd.jpg?ce=0&s=1024x768 "Swimming pool [outdoor], The Moment Hotel Hualien by Lakeshore in Hualien")
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/28393248/-1/fb2fa057afbb62005db4c37f514847dd.jpg?ce=0&s=512x384)
