Friendly staff. Good restaurant. Internet was bad.”

Internet was VERY BAD and bathroom (where they keep the soap) need to be clean better. Staff are super friendly. The restaurant down stairs serve amazing good food.

Traveler”

My stay was fantastic and great,the service was fast and done professionally

Great Hotel ”

A new hotel in the center of Caracas. Staff were very friendly (the manager Helman was super helpful), our room was clean and the breakfast was nice given that it was free. But the area around the hotel is dangerous and you should not walk outside after the sunset.

good place to stay”

my stay was was excellent, the staff was very helpful in working with me and gave a lot of information on things i can do during my stay

great staff,good location”

I stayed at the hotel for 4 nights. I really enjoy staying there. It was a great staff at the receiption. Special Chris and Hernan. They told me a lot of surrounding. I did day trips that they fixed for me. The location is good and there are cheap taxi everywhere. I will stay there again

Great service!”

We arrived on a Friday, and the reception desk guy was the nicest and caring person you can ever meet. He went above and beyond to help us deal with an A/C issue we had in our room. The maintenance guy went over immediately after we reported the incident, and we were moved to another room which was perfect. I'd like to point out that the food at the Capoeira restaurant exceeded our expectations. It was absolutely great. Did I mention breakfast was included in the price? The waiters were very kind and their service was excellent! I wish I could go back again soon. We had a great overall experience at Alex Hotel in Caracas.

Classy and comfortable hotel, but poor location”

The hotel facilities and the staff were excellent, but it is in a part of Caracas where all the locals advise tourists against venturing outside after 5pm. So if you plan to use taxis to get everywhere when you aren't in the hotel and you want to have good quality for a lower price then it's worth it, otherwise you may want to search for a better location.

Not as near the airport as I would have liked...”

I chose Hotel Alex because I wanted a hotel as near Caracas Airport as possible. But it is actually about 50 minutes away by taxi and the fare is around 500 Bolivares ($80 at official rate, $12.50 at black market rate). The hotel is at a fair price from what you get on the Agoda website, but if you can pay in cash when you get there, clearly the price can be either very expensive or very cheap, depending on your method of obtaining cash. I think the restaurant and fitness centre are not actually owned by Hotel Alex as in the case of the restaurant, a voucher is needed for breakfast. The staff do their job fairly enough but friendliness or interest in their customers is non-existent. The neighbourhood is a "definitely do not go out at night" area. So, if you need an airport hotel, this will not offend you, but there could be nearer and better.

Clean hotel and in the city center”

when we come for the second time, everything is good and there is nothing to complain.

Clean hotel, comfortable, in the city center”

When I stay for second time, I got a better room compare in the first coming. Room 101 with noisy air condition and drainage problem in shower. When I stay the second night at Room 501 everything is Ok

nice hotel for the bad area”

The stay was good, although some of the hotel staff did not speak any English and I had trouble comminicating

Great”

Good”

Todo fino”

Muy bueno

Mala”

El hotel decidió unilateralmente eliminarme mi reservación sin darme más solución a pesar de que tenía una reservación por Agoda formalmente aprobada

Excelente ”

Muy buena ubicación , el hotel está en el centro de la ciudad . El personal es muy rápido y eficiente . Definitivamente regresaré .

Excelente Hotel ”

Muy buen hotel, excelente servicio de wifi, el paquete que compre incluía desayuno muy buenos abundante, volvería a ir

Acceptable”

Un hotel que solo dispone de infraestructura, pero ninguna calidad en El servicio. Los ruidos en la habitación son insoportables, al parecer las tuberías de aguas no fueron bien ubicadas y cada vez que accionaban el inodoro o la ducha era todo un concierto de ruidos, al igual que el aire acondicionado. El wifi solo está dispuesto en el lobby y no en las habitaciones y los zancudos en el primer piso disponían de toda libertad. Nada recomendable.

recomendado ”

Lo recomiendo , buena atención y buena ubicación

Hotel muy recomendable”

Es un hotel nuevo, muy confortable, con habitaciones muy luminosas. El restaurante es excelente. El personal es muy amable.