Mecca hotels & places to stay

I stayed with my young kids for a night and had a great overall experience. Pros: Very helpful staff, prompt on addressing any complaint ( I had one, which was handled instantly), very clean and best wrt value for money.Despite of waiting for couple of hours, allowed to check in at 2:30 pm, which is I :30 hrs. earlier than their normal check - in timings. Cons: On the map, it showed in front on Clock tower, in reality, its on the back., no parking at the facility.

Great hotel and close to mecca haram. But not sure I would book through agoda again. As you book 1 room but end up getting another. Although agoda will tell you to pay the extra and do the upgrade once ypur in the hotel its probably too late. If your credit card happens to decline they only tend to tell you on the day of check in. So make sure you have enough available funds and additional credit cards, or you will be forced to stay in the room of their choice with no views from your hotel room.

It can easily be the best for the price if following things are taken care of: 1. No of shuttles. 2 during the day and 1 at night is a low noumber considering the requirements around prayers' time. 2. Maintenance. A. checking in at 6 pm and still rooms were not fully ready.B. A/C control in one out of two rooms malfunctioning and required an hour with the technician and not fully resolved. C. Center Shower in one out of two bathrooms was not working. 3. Receptionist took 20 minutes to process check-in and gave me the keys which were not working for one of the rooms. 4. Breakfast. Unlike other places the breakfast was not having any kinds of soups. The A/C system does not have any heaters. hence the minimum temperature that you can have is room temperature which can be difficult to bear if it is too low.

Everything got fine in your hotel but one issue which annoyed me a lot. Our flight was at 11.05am from Jeddah. And we suppose to start within 6 to 6.30 am from hotel. I had request to cafe Manager to arrange our breakfast by packet for takeaway. But he deny. My old mother and my children was with me and it very embarrassing me for not to arrange breakfast in the departure time finishing our Omrah where our room packages was including breakfast. and finally we had wait till 6.45 am for the opening the Rasturent but nobody was there to open and your time shows in the board is 6.30 am to 10.30 am opening time. It made us very embarrassing and feel us very eresponsible as a well known hotel in Mecca.

this is one of the best hotel I've stayed in makkah very close to Haram near the new extension. this is my 2nd stay in anjum and I must say both times the experience has been wonderful. the service provided by staff is outstanding. The staff are very caring . breakfast buffet is very good maybe on of the best, all the good served is made with care, unlike the makkah restaurants Anjum food is outstanding/tasty and not bland for sure !! Anjum has a outside sitting are where you can relax at night highly recommend this for your perfect umrah,

Stayed three nights while performing Umrah. Very clean and modern facility. Did find an English speaking person in the check-in counter. Room was clean and nice with all the amnesties expected from a 4 star hotel. Daily cleaning was also available. Overall, everyone liked the hotel. Moderate 15 minutes walking distance from the Haraam. Last hundred yards or so to the hotel is slightly stiff, but not a problem for most adults. This will be true for many hotels given the topology. No on premise sit-in restaurant for lunch or diner - room service only. It is bit pricey and we opted to eat out instead.

This is the best 5 star hotel I have stayed at in Makkah. It is modern and clean with a surprisingly good customer service (something very rare in Saudi Arabia!) -Very good breakfast -Beautiful prayer room/mosque overlooking the ka'bah. My wife really enjoyed praying here when she couldn't go to the haram because of our young children. -Also, children under 7 stay free with parents which made this hotel excellent value for us. Overall- this has been the best hotel experience we have had in Makkah (5th time).

this hotel is definitely the best in mecca!!! we booked a gorgeous suite with a separate living room with dining table and a fantastic bathroom, and you can see the kaaba clearly from the window. it was an amazing experience! and every single detail in the hotel is superior starting from the decoration of the room, well selected colors, the size of the suite, bed, staff, cleanliness, bathroom, food, speed and quantities of elevators, location, everything was worthy of a more than luxury five star rating. it is quite obvious from the friendliness of the staff that they are very well trained to seven stars level. espresso and tea is free, complimentary water every day. they have also a fantastic ice cream restaurant worth a visit

I was quite sceptical about the hotel as I had never been in Mecca. I had heard that the 5 star hotels within the vicinity of the masjid al haraam were just by name sake and that people were just paying extra for the location. In terms of Conrad, it had really taken me by surprise. It is by far, one of the best hotels that I have ever been to. The rooms was very clean and extremely beautiful. The staff just added to the amazing ambiance of the hotel. They were amazing and were constantly smiling. I would definitely book this hotel the next time I come here.

Alhamdulillah, this was my first umrah and definitely first time in the holy city of Mecca. We were in a group of seven and we were greeted with warm welcome at the entrance after approximately 2 hours journey from Jeddah (due to heavy traffic). We had one hiccup which 1 of three rooms booked from Agoda wasn't in their system. We checked in to the two rooms first. I was slightly uneasy as I was still ihram but patience was all I have. At first, I was instructed by the check in staff to go to one of their department to deal with this one particular Agoda booking. In my opinion it wasn't my job running around their department to solve this problem. After a while he agreed he will deal with this problem. Anyway, we got the third room that we paid for. I am thankful for that. Other than that, the hotel is really close to Masjidil Haram, it is connected to (for me at least) a very sufficient mall complete with food court on top level and supermarket on the lower ground level. Wifi is free and quick. Staffs in general were all good, patience and welcoming. I wouldn't mind staying again.

1. Excellent location, just a few minutes away from Haram. 2. Hotel reception guys, as usual all over KSA, can't converse in English and depend on the bell boys who are usually from India, Pakistan or Bangladesh and speak Hindi/Urdu. 3. Didn't opt for breakfast so can't comment on food quality. 4. If somebody comes to pick/drop you from hotel, they can't park the car in front of the hotel as police will immediately fine them! 5. A friend told me that the Stars given to the hotels here are managed by Government, so no point cribbing about if this is a 4 star or 5 star!

the makkah hilton towers is somewhat less flashy than its sister hotel, the makkah hilton and the different entry points was a bit confusing for first time pilgrims like us. towers reception area is located in the basement carpark whereas the latter is on the ground floor. we booked a tower family room for four nights in august this year through agoda. check in was quite smooth but the strange thing was we had to go through the shops on the ground floor of the building to get to another entrance on the side to get to our room. our room was on top of a flight of stairs – again, unexpected. but the room was a good size and it was clean and comfortable. air-conditioning was great, very cold in fact. there was a queen sized bed and one twin sized bed plus a large sofa bed – more than adequate for our family of 3 adults and 2 children. i have to agree with the other reviewers – breakfast there was great. good prompt service, nice assortment of breads and pastries and other breakfast staples like sausages etc. housekeeping team kept the room nice and clean daily with fresh towels and toiletries. the best part for us was the proximity to the holy mosque – its entrance is just outside the hotel so in terms of location, we were blessed. great value for money. if we are ever blessed with the ability to perform our umrah again, we would not hesitate to stay at the makkah hilton tower again.

This is newly built 5 star hotel of Millennium Chain of Hotels. It has all facilities which you expect from any 5 star hotel. If you are coming to Makkah by car this hotel would be the best choice as it has free secured parking space for 200 cars. Per night rates are very less as compared to other 5 star hotels in Makkah and the reason is its location which is 2.3 kilometers from Haram. However, they offer free shuttle bus service for Haram 24hrs a day.

PROS: - The price was great with these facilities - Though on Agoda it says that internet is only available in lobby but in fact internet is available in room too. - Bus/Shuttle service available from hotel to Haram. Very small wait time (less than 5 minutes) as they have multiple busses/shuttle available. CONS: - Hotel is not at walking distance from Haram. Also bus/shuttle stop is at least 10 minutes walking distance from Haram (at back of clock tower). This is common bus/shuttle stop for every hotels' busses. So this is not specific to this hotel only. It might be an issue with every hotel that needs bus/shuttle ride. In some cases, wait time for bus/shuttle may exceed 5 minutes.

This hotel is generally good. Classed as a 5 star hotel, would say that it probably just meets those standards, in reality 4.5 stars Positives: Location is good easy walk to and from the Haram. The breakfast spread is excellent, and starts at 6AM just after Fajr (During December). There are shops and restaurants outside the hotel front door, easy to get food or amenities. Also a pharmacy right outside and to the right. The room service was OK. Can't fault them just because there is never going to be great service in Makkah due to the number of people and how busy it is. But I didn't really have any major problems. The bedding was fine and so was the bathroom, both were clean and comfortable. Don’t know about how their cleaning of the rooms is. We had the DND on for most of the time. However, whenever we requested cleaning they did so. Looked like they were out cleaning every morning. On the last night baby had a ear infection and vomited on the bed. Around 2 AM. Informed the staff and went to the Hospital, room was clean by the time we got back at 5AM. Negatives: The carpets are old and worn, need to be changed. Don’t know if it was just our floor or all of them (3rd) There is just one major problem: They don't provide an iron or a kettle in the room, and they have a sign in the room that states that the electrical system of the hotel wasn't built for the use of those appliances. But we needed hot water for the babies milk after the first night and they charged us 7SAR for hot water! They also have exorbitant rates for laundry. The room service is really expensive 20SAR for a cup of coffee! All the prices for the amenities are 5 star alright, but reality is that you don't really need to use them as there's enough cheap food etc. around the hotel. I feel I paid around 100SAR too much for what it offers.

Everything was extremely good starting from facilities, staff response, care, breakfast, to location. Though it is in aziziya shumali, hotel has regular schedule for buses that is provided to guests. The buses drop in saptco bus station and haram is a little far but hotel has to do as there is no other way. We used to hire taxis at SR 15 just that drops under king fahd gate basement and this is the best option. Hotel breakfast was excellent with varieties of items that serves wide range of international community. The staff was so good in response that we used to get our requests addressed within 5 to 10 minutes. There is just one problem that we had two false fire alarm in hotel during stay , one was during night time at 2 am that disturbed our sleep in midnight. Hotel must solve this problem of false fire alarm as that causes panic and disturbances to guests. Thanks Holidays inn for a wonderful stay for us that made our makkah journey memorable.

An amazing hotel. Just book the hotel and you will feel that you have booked yourself a room in paradise. Bravo! 15-20 minutes walk to Masjid Haram; rom the hotel main entrance take right, go straight and there you are. Located on main Ibrahim Al Khalil street. Welcoming, honest and hard working staff and very helpful. Choice of breakfast is too much as you won't be able to try all of the dishes. Look for Mr, Younis (Hotel Duty Officer) a Gentleman. Plenty of places to eat and for shopping at the front & at the back of the hotel.

Well to be honest I didn’t expect that best hotel and service . I stayed on 28th floor . The rooms are great and the toilet are extra ordinary . The cleaning is massive and the breakfast is out of this planet .i was there for 4 days and I came to Madina I want to go for a night to Mecca again and then go to jedha and then to u.k . I will stay again there on my arrival. The cleaner on 28 floor is good guy . The service was excellent only toke 2 mins to check in and 2 min check out. Good hotel with economical prices Thanks to all of them .

Our stay was only a short, but of three hotels we stayed in on this trip this was by far thr best and best value for money. It is obviously very new and the decor was very fresh, however it was very pleasently decorated. There was frequent bus service to Harram. The breakfselextioction was best of the three hotels we have stayed in. There visitor from all parts of the world and the selection food should try to reflect. With AC in all places, the food gets cold very quickly, effort should be made to ensure that at the point of service the food should be hot and that should include warm plate. Hot food should be served and eaten hot. For tea and coffee there should be choice of fresh milk rather than powder milk. The hot milk available for childrens breakfast choice was not fresh milk, but was liquidisedhpowder milk made hot.

My family and I had a lovely stay at this hotel. we have been to Saudi Arabia a lot of times and the service leaves a lot to be desired. This time was different, there was a problem with payment from our travel co-ordinator but reservation staff especially Fayaaz Ahmed, went out of their way to assist our travel co-ordinator to sort this out and get us checked in as soon as possible. Well done to the team, keep it up!

room was nice and clean, receptionists and room service staff were friendly as well as security men, i just had some problem with (some) of the restaurant waiters at the hotel, they are unprofessional, i had 2 meals there and in both meals i faced bad experiences, hope the management will take that in consideration, of course some of them were good and friendly too, overall will back again inshallah but will take a room with no breakfast included.