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Citi Hotel

2 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

PUROK SUNFLOWER, NATIONAL HIGHWAY TAGUM , Magugpo Central, Tagum, Philippines, 8810

Highlights

Check-in [24-hour]

Checking in process was fast.

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Blackout curtains

Facilities

Free Wi-Fi

Free parking

Front desk [24-hour]

Bar

Family room

Luggage storage

Breakfast

Room service [24-hour]

About us

Discover Citi Hotel, nestled in the vibrant Magugpo Central of Tagum, where local markets and cultural landmarks await. This modern accommodation is perfect for two travelers, featuring spacious rooms with air conditioning, flat-screen TVs, and some with delightful street views. Unwind at the stylish bar or enjoy premium room service for a hassle-free experience. The on-site restaurant serves delicious cuisine, ensuring that guests can savor local flavors. With balconies in select rooms and a prime location near local attractions and transportation options, Citi Hotel promises convenience and comfort for an enjoyable stay. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

7 travelers have booked today.

Location 8.7
Service 8.1
Value for money 8.1
Cleanliness 7.5

Based on 958 verified reviews

Location

8.7

Service

8.1

Value for money

8.1

Cleanliness

7.5

Facilities

7.3

See map

8.7Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
CAP Auditorium Davao
120 m
Savemore
300 m
Buenas Supermart
370 m
Rojon Pharmacy
370 m
City Social Hygiene Clinic Tagum
400 m

Good to know

Value for money8.1
Location rating8.7

Rooms available at Citi Hotel

Standard Twin Room
...
  • Room size: 11 m²/118 ft²
  • 2 single beds
  • 2 single beds
Enter dates to see prices
Family
...
  • Room size: 20 m²/215 ft²
  • Street view
  • 2 double beds
Enter dates to see prices
Standard Double Room
...
  • Room size: 11 m²/118 ft²
  • 1 double bed
  • 1 double bed
Enter dates to see prices
Standard Twin Room
...
  • Room size: 11 m²/118 ft²
  • 2 single beds
  • 2 single beds
Enter dates to see prices
Standard Double Room
...
  • Room size: 11 m²/118 ft²
  • 1 double bed
  • 1 double bed
Enter dates to see prices
Family
...
  • Room size: 20 m²/215 ft²
  • Street view
Enter dates to see prices
Standard Double Room
...
  • Room size: 11 m²/118 ft²
  • 1 double bed
  • 1 double bed
Enter dates to see prices
Family
...
  • Room size: 20 m²/215 ft²
  • Street view
Enter dates to see prices
Standard Twin Room
...
  • Room size: 11 m²/118 ft²
  • 2 single beds
  • 2 single beds
Enter dates to see prices
Room Assigned on Arrival
...
    Enter dates to see prices

    Frequently asked questions

    The average travel time to get from Citi Hotel to the airport is 60 minutes, but please bear in mind that the travel time may vary based on traffic, weather conditions, and time of day.

    While residing at Citi Hotel, kick start your trip by discovering the nearest destinations that are within close proximity to the property which include CAP Auditorium Davao, Savemore, and Buenas Supermart.

    While lodging at Citi Hotel, indulge in your morning or evening walk at nearby park which include Freedom Park, Rizal Monument Park, and Villa Cacacho Basketball Court.

    Citi Hotel has a total of 31 rooms.

    Verified past guests that have stayed at Citi Hotel had an average nightly stay of 1 night at this property.

    Citi Hotel accepts up to 3, with payment card options including American Express, Visa, and MasterCard.

    Verified guests that stayed at Citi Hotel have given this property a rating of 8.72 for its outstanding location as the main highlight for their stay.

    Past business travelers that have stayed at this property have given Citi Hotel an average rating of 7.3. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

    Past local visitors that have stayed at this property have given Citi Hotel an average rating of 8.3. You can look up on more in depth customer testimonials, and comments for this property down in the review section.

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified periods may be charged an additional fee.

    The closest airport to Citi Hotel is Francisco Bangoy International Airport, 39.0 km away.

    More about Citi Hotel

    More about Citi Hotel

    Experience Comfort and Convenience at Citi Hotel in Tagum, Philippines

    Welcome to Citi Hotel, a charming 2-star accommodation located in the heart of Tagum, Philippines. Built in 2017, this modern hotel offers a comfortable and convenient stay for both business and leisure travelers. With its prime location and excellent amenities, Citi Hotel is the perfect choice for those seeking a memorable stay in Tagum. As you step into Citi Hotel, you will be greeted by a warm and inviting atmosphere. The hotel's friendly and attentive staff are always ready to assist you, ensuring a pleasant stay from the moment you arrive. With a total of 31 well-appointed rooms, you can expect comfort, convenience, and a peaceful retreat during your time in Tagum. Check-in at Citi Hotel begins at 02:00 PM, allowing you ample time to settle in and start exploring the city. Whether you're arriving early or late, the hotel's flexible check-in policy ensures a hassle-free experience. When it's time to bid farewell to Tagum, check-out is until 12:00 PM, giving you plenty of time to pack up and depart at your own pace.

    Unwind and Indulge in Citi Hotel's Exciting Entertainment Facilities

    At Citi Hotel, we understand the importance of relaxation and entertainment during your stay. That's why we offer a range of exciting entertainment facilities to ensure you have a memorable experience. Whether you're looking to shop for souvenirs or enjoy a refreshing drink at the bar, we have you covered. Step into our on-site shops and discover a variety of unique items and local crafts. From handmade jewelry to traditional Filipino artwork, you'll find the perfect memento to take home. Our friendly staff are always on hand to assist you and provide recommendations. After a day of exploring, head to our vibrant bar and unwind with a delicious cocktail or a cold beer. With a lively atmosphere and a wide selection of beverages, it's the perfect place to socialize and meet fellow travelers. Sit back, relax, and enjoy the evening with live music or entertainment events that we regularly host. At Citi Hotel, we believe that entertainment is an essential part of your stay. Whether you're indulging in some retail therapy or sipping a cocktail at the bar, our entertainment facilities are designed to enhance your overall experience. Book your stay with us and get ready to unwind and have a fantastic time!

    Convenience at Your Fingertips: Citi Hotel's Top-Notch Facilities

    At Citi Hotel in Tagum, Philippines, convenience is the name of the game. With a wide array of facilities designed to cater to your every need, your stay is bound to be hassle-free and enjoyable. From the moment you step foot into the hotel, you will be greeted with a warm welcome and a host of convenience facilities that will make your stay truly memorable. One of the standout features of Citi Hotel is its 24-hour room service. Whether you're craving a late-night snack or a hearty breakfast in bed, the hotel's dedicated staff are always on hand to deliver delicious meals straight to your doorstep. Additionally, the hotel offers regular room service, ensuring that your comfort and satisfaction are always the top priority. Stay connected throughout your stay with the complimentary Wi-Fi available in all rooms and public areas. Whether you're catching up on work emails or streaming your favorite shows, you can rely on a fast and reliable internet connection. For those who prefer a designated smoking area, Citi Hotel has you covered. Enjoy a smoke in a comfortable and well-ventilated space while taking in the beautiful surroundings. In addition to these amenities, Citi Hotel also offers express check-in/check-out services, making your arrival and departure a breeze. Leave your luggage worries behind with the hotel's secure luggage storage facilities. Forgot to pack something? No problem! The convenience store on-site ensures that you have access to all your essential items, making your stay even more convenient. With daily housekeeping services, you can rest assured that your room will always be clean and tidy, allowing you to relax and unwind after a long day of exploring the city. Citi Hotel's commitment to providing top-notch convenience facilities sets it apart, making it the perfect choice for your stay in Tagum, Philippines.

    Convenient Transport Facilities at Citi Hotel

    At Citi Hotel in Tagum, Philippines, guests can enjoy a range of convenient transport facilities to enhance their stay. The hotel offers an onsite car park, ensuring that guests have a hassle-free experience when it comes to parking their vehicles. Whether you are traveling by car or renting one during your stay, the car park at Citi Hotel provides a safe and secure space for your vehicle, giving you peace of mind. What's more, the car park at Citi Hotel is free of charge, allowing guests to save on additional expenses. This added benefit makes the hotel an excellent choice for budget-conscious travelers who want to explore Tagum and its surrounding areas at their own pace. So, whether you are embarking on a road trip or simply need a place to park your car, Citi Hotel has you covered with its convenient and complimentary car park facilities.

    Indulge in a Culinary Delight at Citi Hotel's Dining Facilities

    At Citi Hotel, we understand the importance of a satisfying dining experience during your stay. That's why we offer a range of dining facilities to cater to your every culinary desire. Start your day off right with our delicious continental breakfast, served fresh every morning. Whether you prefer a hearty meal or a light bite, our breakfast spread has something for everyone. For those looking for a quick pick-me-up or a place to unwind, our coffee shop is the perfect spot. Enjoy a freshly brewed cup of coffee or indulge in a variety of snacks and pastries. With its cozy ambiance and friendly service, the coffee shop is an ideal place to relax and recharge. If you prefer the comfort and privacy of your room, our 24-hour room service is at your disposal. From delectable local specialties to international favorites, our extensive menu offers a wide selection of dishes to satisfy any craving. Our dedicated staff will ensure that your meal is delivered promptly and with the utmost care. At Citi Hotel, we pride ourselves on providing top-notch service and a memorable dining experience. With our range of dining facilities, you can indulge in culinary delights throughout your stay. Whether you choose to dine in the comfort of your room, enjoy a cup of coffee at our coffee shop, or start your day with a satisfying breakfast, we have something for every taste and preference.

    Comfortable and Affordable Rooms at Citi Hotel

    Experience a comfortable and affordable stay at Citi Hotel in Tagum, Philippines. With a range of room options to suit different needs, this hotel offers the perfect accommodation for every traveler. For families or groups, the Family room is an excellent choice. Spanning 20 square meters, this spacious room features two comfortable double beds, ensuring a restful night's sleep for everyone. If you are traveling solo or as a couple, the Standard Double Room is a great option. With 11 square meters of space, it offers a cozy atmosphere with a comfortable double bed. For those who prefer separate beds, the Standard Twin Room is ideal. This room also spans 11 square meters and features two single beds, perfect for friends or colleagues traveling together. By booking these rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda guarantees the lowest rates for Citi Hotel, ensuring that you get the best value for your money. With Agoda's user-friendly platform, you can easily browse and book your preferred room type, making your travel planning a breeze. Choose Citi Hotel and book your stay on Agoda for a comfortable and affordable accommodation experience.

    Discover the Vibrant Charm of Magugpo Central in Tagum, Philippines

    Nestled in the heart of Tagum City, Magugpo Central is a bustling district that offers a vibrant and charming atmosphere. This lively neighborhood is known for its diverse range of attractions, making it an ideal destination for both locals and tourists alike. One of the main highlights of Magugpo Central is its vibrant shopping scene. The district is home to several shopping malls, including Gaisano Mall and NCCC Mall, where visitors can indulge in retail therapy and find a wide variety of local and international brands. Whether you're looking for fashion, electronics, or souvenirs, Magugpo Central has it all. Aside from shopping, Magugpo Central is also renowned for its culinary delights. The district is dotted with numerous restaurants, cafes, and eateries that offer a wide array of delectable dishes. From traditional Filipino cuisine to international flavors, there is something to satisfy every palate. Don't miss the chance to sample local delicacies such as kinilaw (raw fish marinated in vinegar), lechon (roasted pig), and durian-based desserts, which are popular in the region. In addition to its vibrant shopping and dining scene, Magugpo Central also boasts a lively nightlife. The district is home to a variety of bars, pubs, and clubs where visitors can dance the night away or enjoy live music performances. Whether you're in the mood for a laid-back evening with friends or a lively night out, Magugpo Central has plenty of options to suit every taste. With its vibrant atmosphere, diverse attractions, and lively entertainment options, Magugpo Central is a must-visit destination in Tagum City. Whether you're a shopaholic, a food enthusiast, or a night owl, this district has something for everyone. Immerse yourself in the vibrant charm of Magugpo Central and experience the best that Tagum City has to offer.

    Convenient Transportation from the Nearest Airports to Citi Hotel in Tagum, Philippines

    Welcome to Citi Hotel, a cozy and comfortable accommodation nestled in the heart of Tagum, Philippines. Whether you are traveling for business or leisure, getting to Citi Hotel from the nearest airports is a breeze. If you are arriving at Francisco Bangoy International Airport, also known as Davao International Airport, you have several transportation options to reach Citi Hotel. The most convenient way is to hire a taxi or book a private transfer directly from the airport. The journey takes approximately 1 hour and 30 minutes, depending on traffic conditions. Alternatively, you can take a shuttle service or a public bus from the airport to the Davao City Ecoland Terminal, and from there, catch a bus or van bound for Tagum. Once you arrive in Tagum, Citi Hotel is just a short taxi ride away. For those flying into Mactan-Cebu International Airport, you can easily reach Citi Hotel via a combination of air and land travel. From the airport, take a domestic flight to Davao City. Upon arrival at Davao City Airport, you can follow the same transportation options mentioned above to reach Citi Hotel in Tagum. Citi Hotel's prime location in Magugpo Central, Tagum, makes it easily accessible from both airports. Offering comfortable rooms, friendly staff, and modern amenities, Citi Hotel is the perfect base for your stay in Tagum. Whether you are here for business meetings, exploring the city's attractions, or simply enjoying a relaxing getaway, Citi Hotel ensures a pleasant and convenient stay for all guests.

    Discover the Vibrant Surroundings of Citi Hotel in Tagum

    Located in the heart of Tagum, Citi Hotel offers easy access to a range of landmarks and attractions that will enhance your stay in this vibrant city. Just a stone's throw away from the hotel, you'll find Jalee Pharmacy Main and Ermac Drugstore, where you can conveniently purchase any essentials you may need during your trip. For those looking to explore the local culture, Tagum City Freedom Park is a must-visit attraction. This spacious park is a popular spot for locals and tourists alike, offering a serene environment to relax and unwind. Enjoy a leisurely stroll through the park's lush greenery, or simply sit back and soak in the vibrant atmosphere. If you're in the mood for some retail therapy, Puregold and Central Warehouse Club - Tagum are both nearby, offering a wide range of products and groceries. Whether you're looking to stock up on snacks for your hotel room or shop for souvenirs to take home, these shopping destinations have got you covered. When it comes to healthcare, Citi Hotel's location is ideal. With Perpetual Polyclinic, United Tagum Doctors Hospital, and Rojon Pharmacy just a short distance away, you can have peace of mind knowing that medical assistance is easily accessible. To make your stay even more convenient, Savemore is also in close proximity to the hotel. This supermarket is perfect for picking up any last-minute items you may have forgotten to pack. With its prime location and proximity to these landmarks and attractions, Citi Hotel is the perfect base for exploring all that Tagum has to offer. Whether you're here for business or leisure, you'll find everything you need within reach, ensuring a memorable and hassle-free stay.

    A Culinary Delight Just Steps Away

    When it comes to dining options, Citi Hotel's location in Tagum City offers a range of delectable choices right at your doorstep. Indulge in the mouthwatering pastries and baked goods at Julie's Bakeshop, where you can savor freshly baked bread and cakes. For a taste of local flavors, head to Kambal Pandesal, a popular bakery known for its warm and fluffy pandesal, a traditional Filipino bread roll. If you're in the mood for a hearty meal, Cherish is a must-visit restaurant that serves authentic Filipino dishes cooked to perfection. And if you're looking for a quick snack or a cup of coffee, L' Car Bakeshop is the place to go. With these fantastic dining options just a stone's throw away, Citi Hotel ensures that your gastronomic desires are effortlessly satisfied.

    Shop 'til You Drop at NCCC Mall of Tagum

    Located just a stone's throw away from Citi Hotel, NCCC Mall of Tagum is a shopper's paradise. This sprawling shopping complex offers a wide range of retail stores, boutiques, and specialty shops, making it the perfect destination for those looking to indulge in some retail therapy. From fashion and accessories to electronics and home decor, you'll find everything you need and more at NCCC Mall of Tagum. After a day of shopping, you can also grab a bite to eat at one of the mall's many dining options or catch the latest blockbuster at the cinema. With its convenient location and diverse selection of shops, NCCC Mall of Tagum is a must-visit for any shopaholic visiting the area.

    Affordable Luxury at Citi Hotel

    Experience the perfect blend of comfort and affordability at Citi Hotel in Tagum, Philippines. With an average room price of just $27, Citi Hotel offers exceptional value for money compared to the average price of $32 for a hotel room in the same city. At Citi Hotel, you don't have to compromise on quality or break the bank to enjoy a comfortable stay. Each room is thoughtfully designed with modern amenities and stylish decor, ensuring a relaxing and enjoyable experience for every guest. From cozy single rooms to spacious suites, there is an accommodation option to suit every traveler's needs and budget. Whether you are visiting Tagum for business or leisure, Citi Hotel provides a convenient and affordable base for exploring the city. With its strategic location, you'll have easy access to popular attractions, shopping centers, and dining options. So why pay more for a hotel room in Tagum when you can enjoy the same level of comfort and convenience at Citi Hotel for a fraction of the price? Book your stay today and experience affordable luxury at its finest.

    Excellent Value for Money and Friendly Staff

    Citi Hotel in Tagum, Philippines, offers an overall good experience for its guests. The hotel is known for its cleanliness and friendly and accommodating staff. The rooms are well-maintained and accessible, ensuring a comfortable stay for all visitors. As a budget hotel, Citi Hotel provides excellent value for money, offering amenities such as fast internet, cable TV, and a good-sized bed. The check-in process is quick and hassle-free, thanks to the efficient and easy-to-deal-with staff. If you're looking for a decent hotel in Tagum, Citi Hotel is the perfect choice.

    Exceptional Value and Prime Location at Citi Hotel

    Citi Hotel in Tagum, Philippines, has been receiving rave reviews from its satisfied guests. With an impressive overall rating of 7.4, this hotel offers exceptional value for money, making it a top choice for budget-conscious travelers. The hotel's commitment to providing excellent service is evident in its high rating of 7.5 for staff performance. Guests have consistently praised the friendly and attentive staff, who go above and beyond to ensure a pleasant stay. One of the standout features of Citi Hotel is its prime location, which has earned it a remarkable rating of 8.2. Situated in the heart of Tagum, guests have easy access to the city's popular attractions, shopping centers, and dining options. Whether you're visiting for business or leisure, the hotel's convenient location makes it an ideal base for exploring all that Tagum has to offer. In addition to its exceptional value and prime location, Citi Hotel also scores well in terms of cleanliness, with a rating of 7.0. Guests can expect well-maintained and spotlessly clean rooms, ensuring a comfortable and hygienic stay. With a focus on cleanliness and attention to detail, Citi Hotel provides a pleasant and relaxing environment for its guests.

    Show less

    Amenities and facilities

    Very good7.3

    Facilities

    Most talked about facilities

    Languages spoken
    • English
    • Filipino
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Dining, drinking, and snacking
    • Bar
    • Breakfast [continental]
    • Coffee shop
    • Room service [24-hour]
    Cleanliness and safety
    • Body thermometer
    • Cashless payment service
    • Daily disinfection in all rooms
    • First aid kit
    • Hand sanitizer
    • Temperature check for guests and staff
    Services and conveniences
    • Convenience store
    • Daily housekeeping
    • Doorman
    • Elevator unavailable
    • Food delivery
    • Luggage storage
    • Meetings
    • Seminars
    • Shops
    • Smoke-free property
    • Smoking area
    For the kids
    • Family/child friendly
    • Family room
    Access
    • Buzzer/wireless intercom
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed unavailable
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    Getting around
    • Bicycle parking
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]

    Location

    PUROK SUNFLOWER, NATIONAL HIGHWAY TAGUM , Magugpo Central, Tagum, Philippines, 8810

    Excellent8.7

    Location

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property. Subject to availability.
    Children 3-12 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 13 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    Getting around
    • Travel time to airport (minutes)60
    Extras
    • Daily Internet/Wi-Fi fee0 PHP
    The property
    • Year property opened2017
    • Number of floors1
    • Number of rooms 31
    • Non-smoking rooms/floorsyes

    Reviews of Citi Hotel from real guests

    tooltip

    All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

    Provided by verified guests of

    Agoda logo
    7.9

    Very good

    Recent ratings trend

    10 most recent verified ratings received by the property

    • 8.4
    • 3.6
    • 7.2
    • 8.0
    • 6.8
    • 8.4
    • 8.0
    • 10
    • 10
    • 5.2

    Most recent

    • Location score 8.7 out of 10 and is a high score in Tagum
      Location8.7
    • Service score 8.1 out of 10 and is a high score in Tagum
      Service8.1
    • Value for money score 8.1 out of 10 and is a high score in Tagum
      Value for money8.1
    • Cleanliness score 7.5 out of 10 and is a high score in Tagum
      Cleanliness7.5
    • Facilities score 7.3 out of 10 and is a high score in Tagum
      Facilities7.3
    High score for Tagum

    Rating

    9+ Exceptional (141)
    8-9 Excellent (43)
    7-8 Very Good (48)
    6-7 Good (29)
    <6 Below Expectation (76)

    Review summary

    Powered by OpenAI

    The hotel boasts excellent and friendly staff service, prime location with nearby establishments and transportation options. Spacious rooms are kept clean for a comfortable stay. Guests have raved about the great experience.

    A few guests were dissatisfied with the AC and internet connection. The hotel needs improvement in maintenance and cleanliness. A few guests reported noise disturbance at night.

    Did you find this review summary helpful?

    Guest Type
    Room Type
    Language

    Show reviews that mention 

    Showing 337 verified guest comments
    Changed to review page 1
    1. 10.0
      Exceptional
      arlene from Philippines
      Family with young children
      Family
      Stayed 1 night in April 2025

      “Affordable Accomodation In Tagum City”

      I recently stayed at Citi Hotel in Tagum City, and it was a very pleasant experience overall. The hotel is conveniently located in the heart of Tagum, making it easy to access shops, restaurants, and other local attractions. The check-in process was quick and hassle-free, and the front desk staff was polite and accommodating. The room I stayed in was clean, comfortable, and well-maintained. It had essential amenities, including air conditioning, and a flat-screen TV. While the room was a bit on the smaller side, it was still cozy and functional for a short stay. I especially appreciated the comfortable bed. I sleep well. The hotel also offers free Wi-Fi. Elevator is also available for easy access. The staff were friendly and helpful throughout my stay, and I felt well taken care of. I also appreciated the convenience of the hotel’s parking area, which was secure and easily accessible. The only downside was the limited facilities—there’s no pool or gym, which might be a consideration for those looking for more recreational options during their stay. Overall, I would recommend Citi Hotel for travelers visiting Tagum City who are looking for a clean, comfortable, and budget-friendly place to stay. It may not have all the bells and whistles, but it offers great value for the price.

      Reviewed April 14, 2025
    2. 6.4
      Good
      DA from Philippines
      Solo traveler
      Standard Double Room
      Stayed 2 nights in November 2025

      “Good Stay Overall, but Privacy Protocols Need Improvement”

      I stayed in a Standard Double Room for 2 days in November, and overall, I had a decent stay at Citi Hotel, but I want to share some honest feedback. When I arrived, the place looked quite different from the photos posted on Agoda. Check-in was fast and they handed me the keys right away, but when I entered the room, the floor was still wet. A staff member lent me a mop, but this should have been done before guests arrive. I also noticed that the bathroom tiles still needed proper scrubbing, the toilet door was broken, and the aircon tended to get loud and looked like it needed cleaning because dust was visible. The TV wasn’t cable, and although it worked during my first 12 hours, it stopped working the following days. For the positives, the WiFi was surprisingly good, and having a water dispenser outside was very convenient—it helped me save since I didn’t need to buy water. The location is great because it’s along the national highway and close to malls and restaurants. Checkout was also easy. However, there’s one incident that needs serious attention. A staff member entered my room without checking if a guest was still inside. I was in a deep sleep, not fully clothed, but covered with the blanket when someone suddenly opened the door. They only knocked a few minutes after and gave a minimal apology. This is a major privacy concern. The cleaning staff seem like good people especially the night shift reception people but they need to take their tasks seriously and follow strict protocols for occupied rooms (Make sure to give them proper wage as well). Guests pay for comfort and privacy, and this should be respected at all times. Just sharing these points as feedback from a guest who still hopes Citi Hotel can improve these areas for future guests.

      Reviewed November 24, 2025
    3. 8.8
      Excellent
      Kimberly from Philippines
      Couple
      Standard Double Room
      Stayed 1 night in September 2025

      “Wifi connection is excellent ”

      I booked for a 1 night stay at Citi hotel because I need a place to crash in for my WFH job. They have a decent wifi connection even at the 3rd floor, considering my tools require a strong internet connection. The room is clean. Good AC. Nice bathroom, but the heater is not working. I’m not sure if they forgot to put complimentary tissues or shampoo/soap or they just don’t offer them. Overall, it’s a very great deal for a friendly-budget hotel in the city. 8/10

      Reviewed September 06, 2025
    4. 10.0
      Exceptional
      jl from Kuwait
      Couple
      Standard Double Room
      Stayed 1 night in June 2024

      “Agoda app and hotel feedback”

      **Agoda App Feedback:** I had an issue with the check-in date for my reservation, but the Agoda app's support team responded quickly and efficiently resolved my concern. The assistance provided was prompt and professional, ensuring a smooth experience. I highly recommend Agoda for their excellent customer service. **Citi Hotel Feedback:** I recently stayed at Citi Hotel in Tagum City and had a wonderful experience, thanks to the exceptional assistance from Ms. April. Despite it being very late, she promptly addressed my concerns and provided a solution. We booked a double room for 1,100 pesos per night, which was perfect for our needs. The hotel's pricing is reasonable, and the rooms are clean and spacious. The room came with complimentary toothpaste, soap, toothbrush, and shampoo, though it lacked toilet paper—but that wasn't an issue for us as we brought our own. The hot and cold shower was a nice touch, and our room had a large window, though the view was of the nearby national highway. The hotel is conveniently located near many amenities. For breakfast, we ate at Blugre Coffee Shop, which was within walking distance. We didn't try the hotel's breakfast, but in the evening, the hotel is close to several bars if you want to chill out. The hotel also has its own resto bar if you prefer not to go far. Citi Hotel is fortunate to have Ms. April on their staff, as her dedication and service made our stay much more enjoyable.

      Reviewed July 01, 2024
    5. 10.0
      Exceptional
      Anya from Philippines
      Family with young children
      Family
      Stayed 1 night in December 2025

      “Clean & Budget-Friendly Hotel in a Convenient Location”

      Affordable and budget-friendly hotel that’s clean and comfortable. The location is very convenient, near the highway and flyover, with plenty of restaurants nearby. Easy to access and great value for the price. Perfect if you’re looking for a simple, no-frills stay.

      Reviewed December 14, 2025
    Changed to review page 1

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