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Exterior view, Arsma Hotel in Hualien
2 Bedroom Suite Ocean View - View, Arsma Hotel in Hualien
Facilities, Arsma Hotel in Hualien
Lobby, Arsma Hotel in Hualien
Lobby, Arsma Hotel in Hualien
Interior view, Arsma Hotel in Hualien
Interior view, Arsma Hotel in Hualien

Removed from saved list

8.8

Excellent

4,222 reviews

4,222 reviews

Housekeeping40
Breakfast25
Shops3
See map
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Rainbow Night Market
20 m
Honey Bee Town Shop
140 m
The Remains of East Coast Line Railway
170 m
Shiyi Street
200 m
Tzen's Mochi Shop
220 m
Popular landmarks
Hualien Cultural & Creative Industries Park
390 m
East Gate Night Market
500 m
Pine Garden
1.1 km
Farglory Ocean Park
8.2 km
Eternal Spring Shrine
20.4 km
Closest landmarks
Hualien Post Office Nanjing Street Branch
100 m
Giant Hualien
370 m
Hualien Dongdamen Tourist Night Market
370 m
Dongdamen Night Market
370 m
Hualien Old Winery
380 m

Arsma Hotel

No.68, Boai Street,, Hualien City, Hualien, Taiwan, 97047 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Hualien City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Taroko Gorge. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

Highlights

Hygiene Plus

Located in heart of Hualien

Front desk [24-hour]

Airport transfer

Excellent breakfast

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Kids club

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

5 travelers have booked today.

Value for money8.7
Distance to city center0.1 Km
Location rating9.3
Nearest airportHualien Airport (HUN)
Distance to airport5.7 km

Rooms available at Arsma Hotel

Excellent
Room comfort & quality

8.9

2 Bedroom Suite Ocean View
...
  • Room size: 60 m²/646 ft²
  • Sea (partial view) view
  • 2 double beds
Enter dates to see prices
Superior Family Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Double Room with 1 Double Bed
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Family Triple
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 single bed and 1 double b...
Enter dates to see prices
Superior Twin bed
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Standard Triple
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 single bed and 1 double b...
Enter dates to see prices
Standard Room With 3 Single Beds
...
  • Room size: 33 m²/355 ft²
  • City view
  • 3 single beds
Enter dates to see prices
Superior Seaview
...
  • Room size: 26 m²/280 ft²
  • Sea view
  • 1 double bed
Enter dates to see prices
Superior Family Room with Shower
...
  • Room size: 40 m²/431 ft²
  • Street view
  • 2 double beds
Enter dates to see prices
Deluxe Bathtub Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Does Arsma Hotel offer shuttle service for getting around?

For your convenience when traveling around the city, Arsma Hotel offers None right where you need it making it simple for you to get to places conveniently.

What procedures does Arsma Hotel take in terms of hygiene, safety, and cleanliness?

Arsma Hotel fulfill our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes equipped with temperature check for guests and staff, first aid kit, sterilizing equipment, body thermometer, and staff trained in safety protocol for enhanced safety measures and hygiene protocols.

What is the typical travel time to a nearby airport from Arsma Hotel?

The average travel time to get from Arsma Hotel to the airport is 15 minutes, but please take into account that the travel time may differ based on traffic, weather conditions, and time of day.

What public parks are in close proximty of Arsma Hotel?

While remaining at Arsma Hotel, cherish your early morning or evening wander at nearby park which include Meilunxi Riverside Park, Meilun Mountain Park, and Zhongshan Park.

When was Arsma Hotel built?

Arsma Hotel was built in 2013.

How many floors does Arsma Hotel have?

Arsma Hotel has a total of 8 floors.

At what time of the year is Arsma Hotel most popular?

Arsma Hotel's most popular month where verified visitors have stayed the most is in April.

In which languages can Arsma Hotel's staff members communicate?

Arsma Hotel can converse in 4 languages and supports widely used languages such as English and Mandarin Chinese for guests traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

What is the typical rating that past Business travelers' have given to Arsma Hotel?

Verified business travelers that have stayed at this property have given Arsma Hotel an average rating of 8.5. You can look up more detailed customer assessments and comments by filtering for a specific type of verified travelers down in the review section.

What do local travelers think about Arsma Hotel?

Verified local travelers that have stayed at this property have given Arsma Hotel an average rating of 9.2. You can look up on more detailed customer ratings, and remarks for this property down in the review section.

What popular shopping destinations are in close proximity to Arsma Hotel?

Shopping options in Arsma Hotel’s Hualien City neighborhood comprises of Zhiqiang Night Market and East Gate Night Market.

What people love about Arsma Hotel

  • 10

    Exceptional
    Cleanliness

    "Room is clean and spacious."

    Shirley

    |

    July 26, 2023

  • 8.4

    Excellent
    Cleanliness

    "Hotel is nice, clean and spacious."

    Pei

    |

    July 13, 2023

  • 10

    Exceptional
    Location

    "Great location in downtown Hualien and good traditional breakfast buffet."

    Jeffrey

    |

    August 23, 2023

Property ranking|Compared to 1,585 Hualien properties
See all rankings
Room comfort score
8.9/10
Location score
9.3/10
Room size
37 sqm.
Cheapest price score
Better than
95
%
of Hualien properties
Better than
94
%
of Hualien properties
Bigger than
92
%
of Hualien properties
Better than
91
%
of Hualien properties
Overall rating:

8.8

Excellent
4,222 reviews
Cleanliness
9.0
Facilities
8.4
Location
9.3
Read all reviews >
What travelers say they love:
Staff were very helpful and made us feel welcome from the st...
Brian from Singapore
Couple
More about Arsma Hotel

More about Arsma Hotel

Experience Comfort and Convenience at Arsma Hotel in Hualien, Taiwan

Arsma Hotel in Hualien, Taiwan is a 4.0 star hotel that offers a wide range of facilities to ensure a comfortable and convenient stay for its guests. The hotel features a restaurant that serves delicious meals, safety deposit boxes to keep your valuables secure, airport transfer and shuttle service for hassle-free transportation, and tours and concierge services to help you plan your itinerary. The rooms are equipped with air conditioning, a hair dryer, television with satellite/cable TV, mini bar, and refrigerator. The hotel also offers a fitness center, Wi-Fi in public areas and free Wi-Fi in all rooms, car park, car hire, luggage storage, karaoke, daily housekeeping, taxi service, breakfast buffet, car park onsite, and free car park, making it a perfect choice for both business and leisure travelers.

Room Types at Arsma Hotel

Whether you are traveling alone or with a group, Arsma Hotel has a room type that suits your needs. Choose from the 2 Bedroom Suite Ocean View, Non-Smoking No Window, Deluxe Bathtub Room, Deluxe Quad Room City View, Double Room with 1 Double Bed, Family Triple, Standard Room with 3 single beds, Standard Triple, Superior Family Room, Superior Family Room with Shower, Superior Seaview, and Superior Twin Bed. With a range of sizes and bed configurations, you can find the perfect room to fit your budget and preferences.

Discover the Best of Hualien's Attractions

Arsma Hotel boasts a prime location surrounded by some of Hualien's most popular attractions. Guests can take a short stroll to the East Gate Night Market, where they can indulge in a variety of local street food and shop for souvenirs. For those interested in arts and culture, the Hualien Cultural & Creative Industries Park is just a stone's throw away. The Pine Garden, a historical Japanese-style villa, is also worth a visit for its beautiful gardens and scenic views. Adventure seekers can explore the Qixing Lake Binhai Bicycle Road, which offers breathtaking views of the coastline. And for those who want to experience Hualien's bustling nightlife, the Hualien Dongdamen Tourist Night Market is just a few minutes' walk from the hotel. Other nearby parks such as Nanbin Park and Beibin Park are perfect for a relaxing stroll and a breath of fresh air. With so many attractions nearby, Arsma Hotel is the perfect base for exploring all that Hualien has to offer.

Friendly Staff, Clean Rooms, and Delicious Breakfast

Guests rave about the friendly and helpful staff at Arsma Hotel in Hualien, Taiwan. They also appreciate the hotel's cleanliness, with many describing the rooms as spacious and comfortable. The delicious breakfast, which offers a good variety of options, is also a highlight for many guests. The hotel's location is also praised, with guests noting its proximity to great coffee shops and eateries. Overall, guests highly recommend Arsma Hotel and plan to stay here again in the future.

Discover the Charm of Arsma Hotel through Positive Customer Ratings

Experience a memorable stay at Arsma Hotel in Hualien, Taiwan, where guests have consistently rated the hotel highly for its exceptional cleanliness, prime location, and outstanding staff performance. With an overall rating of 8.8, Arsma Hotel's guests have praised the hotel's value for money, comfortable accommodations, and impressive facilities. Although the food and dining received a rating of 7.7, guests have raved about the hotel's delicious breakfast and the variety of dining options in the surrounding area. From the moment you arrive, the friendly and attentive staff will make you feel welcome and ensure your stay is nothing short of excellent. Discover the charm and hospitality of Arsma Hotel for yourself and book your stay today.

Show less

Amenities and facilities

Excellent
Facilities

8.4

Most talked about facilities

Breakfast

44 mentions

Housekeeping

35 mentions

Food & Dining

7 mentions

Beach

2 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Karaoke
  • Table tennis
  • Tours
Cleanliness and safety
  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Breakfast [buffet]
  • Coffee shop
  • Restaurants
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Doorman
  • Elevator
  • Facilities for disabled guests
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
  • Playground
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shared bathroom
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Asian
  • Vegetarian
Restaurants on site
天祥農市集
  • Cuisine: American, Asian
  • Menu: Buffet, A-la-carte
溝仔尾茶室
  • Cuisine: American
  • Menu: A-la-carte

Location

No.68, Boai Street,, Hualien City, Hualien, Taiwan, 97047
Exceptional
Location

9.3

Airports
  • Hualien Airport (HUN)
    5.7 km 19 min drive
  • Taichung Airport (RMQ)
    107.0 km
Public transportation
  • Eastern Railway Site
    170 m
  • Hualien Train Station
    2.1 km
Hospital or clinic
  • Chinese Clinic
    1.5 km
Shopping
  • East Gate Night Market
    500 m
Convenience store
  • Family Mart
    280 m
Cash withdrawal
  • ATM
    240 m

What's nearby

Popular landmarks
  • Hualien Cultural & Creative Industries Park
    390 m
  • East Gate Night Market
    500 m
  • Pine Garden
    1.1 km
  • Farglory Ocean Park
    8.2 km
  • Eternal Spring Shrine
    20.4 km
  • Shakadang Trail
    20.8 km
  • Taroko Gorge
    22.9 km
  • Qingshui Cliff
    24.7 km
  • Taroko National Park
    27.1 km
Nearby landmarks
  • Rainbow Night Market
    20 m
  • Hualien Post Office Nanjing Street Branch
    100 m
  • Honey Bee Town Shop
    140 m
  • Eastern Railway Site
    170 m
  • The Remains of East Coast Line Railway
    170 m
  • Shiyi Street
    200 m
  • Tzen's Mochi Shop
    220 m
  • Hualien Railway Culture Park
    230 m
  • Citiangong
    280 m
  • Taiwan Jade Workshop
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-3 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Airport transfer is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details prior to arrival.
  • The property provides shuttle service to nearby areas. Kindly contact the property for more details.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Getting around
  • Airport transfer fee300 TWD
  • Distance from city center0.1 Km
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)350 TWD
  • Daily Internet/Wi-Fi fee0 TWD
The property
  • License Id / Local Tax ID/ Entity Name花蓮縣旅館129號/24626237/
  • Non-smoking rooms/floorsno
  • Number of bars/lounges0
  • Number of floors8
  • Number of restaurants1
  • Number of rooms 126
  • Room voltage110
  • Year property opened2013
  • Most recent renovation2014
Parking
  • Daily parking fee0 TWD

Property announcements

From September 1 , 2022 hotel has not voluntarily provided disposable spare parts.
Disposable supplies are as follows:
Comb, toothbrush (paste) group, razor (paste) group, grooming group (shower cap, dental floss stick, cotton swab), soap, portable bath products (shampoo, conditioner, body wash, lotion), etc.
If you have any questions, please reach out to hotel directly. Thank you.

Reviews of Arsma Hotel from real guests

Provided by verified guests of Agoda
8.8
Cleanliness9.0
Facilities8.4
Location9.3
Room comfort and quality8.9
Service9.0
Value for money8.7
High score for Hualien
Rating
9+ Exceptional (803)
8-9 Excellent (355)
7-8 Very Good (257)
6-7 Good (61)
<6 Below Expectation (86)
Time of the year
Mar - May (341)
Jun - Aug (409)
Sep - Nov (392)
Dec - Feb (420)

Show reviews that mention 

Showing 1,562 verified guest comments
12345
9.6
Exceptional
Stephanie from Taiwan
Couple
Superior Family Room
Stayed 3 nights in February 2023

Exceptional”

If you’re looking for a more high end experience, this is a great option. The highlight was definitely the breakfast buffet with so many selections of things to choose from. Good cleanliness and house keeping.

Reviewed February 06, 2023

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Dear Customer, Thank you for choosing our Arsma Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Management Team Arsma Hotel

Responded February 09, 2023
Arsma Hotel
10.0
Exceptional
Angela from Hong Kong SAR, China
Group
Superior Twin bed
Stayed 1 night in January 2020

Exceptional”

Excellent facilities onsite like self-service laundry, large luggage storage area, meeting rooms, etc. The room is big and clean, and it is close by delicious breakfast and coffee places on the street. It's also a short 5 min stroll to the big night market, which is amazing. The staff are super helpful and polite and friendly. Would stay here again.

Reviewed January 14, 2020

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Dear Customer, Thank you for choosing our Arsma Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Management Team Arsma Hotel

Responded January 15, 2020
Arsma Hotel
10.0
Exceptional
Diana from Singapore
Family with teens
Standard Triple
Stayed 1 night in November 2022

Exceptional”

This is a value for money hotel and the staffs are friendly and willing to go extra mile to help guests and made them feel at home.

Reviewed November 27, 2022

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Dear Customer, Thank you for choosing our Arsma Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Management Team Arsma Hotel

Responded November 29, 2022
Arsma Hotel
10.0
Exceptional
Po from Taiwan
Family with young children
Superior Twin bed
Stayed 1 night in September 2022

Great Hotel , deserving re-Visiting”

Great Hotel , deserving re-Visiting, Great location with n night market

Reviewed November 17, 2022

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Dear Customer, Thank you for choosing our Arsma Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Management Team Arsma Hotel

Responded November 19, 2022
Arsma Hotel
9.6
Exceptional
Keng from Singapore
Family with teens
2 Bedroom Suite Ocean View
Stayed 2 nights in December 2019

Great modern hotel with excellent location”

This is a very great value for money hotel that provide comfortable and clean lodging with excellent location right in the middle of all city centre attractions and great foods within walking including night market, night walking shopping street and famous shops for great local foods and souvenir gifts. We have opted for 2-bedroom suite with big living room and study desk. We will certainly be returning to the same hotel should we visit Hualian again in future !

Reviewed January 06, 2020

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Dear Customer, Thank you for choosing our Arsma Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Management Team Arsma Hotel

Responded January 09, 2020
Arsma Hotel
10.0
Exceptional
Yii from Singapore
Family with young children
Double Room with 1 Double Bed
Stayed 1 night in December 2022

Good for family”

Good for family

Reviewed December 27, 2022

See room deals

Dear Customer, Thank you for choosing our Arsma Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Management Team Arsma Hotel

Responded December 29, 2022
Arsma Hotel
10.0
Exceptional
Hui from Singapore
Solo traveler
Superior Family Room
Stayed 1 night in December 2019

Exceptional”

Great location, rooms are clean. Great Service. will definitely stay here if I'm back to Hualien.

Reviewed January 04, 2020

See room deals

Dear Customer, Thank you for choosing our Arsma Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Arsma Hotel Service Team

Responded January 04, 2020
Arsma Hotel
8.4
Excellent
Liz from United States
Solo traveler
Superior Seaview
Stayed 1 night in November 2022

Excellent”

I stayed one night in the hotel and was impressed by the high tech bathroom (including a fancy bidet) and delightful shower! Decent pillows surprised me as well. The breakfast was also a pleasant surprised- a sizable buffet with decent quality food for the price. Unfortunately, there was one aspect of the stay that was soured the experience. I don’t know if this is customary in the area, but I was very surprised to go on a brief walk (to walk off the breakfast!) before checkout time. I returned to my room 15-20 min before checkout, and to my surprise, the key card no longer worked. WTF? I had to go downstairs to get someone to escort me back up, let me in, and then he set the door in a mode so I couldn’t fully close it. I didn’t LOVE not being able to use the bathroom in privacy in the hotel room I paid for, before checkout time. Not to mention, the fact that I had to go get someone to help me into my room wasted time that I was planning to use finishing packing. The whole experience was just very strange, and made me feel like I was doing something wrong or being seen as untrustworthy by the hotel management. All of this, even though I checked out on time! Change your policy, guys. It would be pretty militant to lock people out of their own room minutes AFTER check out time. but before check out is just preposterous.

Reviewed January 12, 2023

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Dear Customer, It is our privilege to have you stay with us during your recent trip in Hualien. We appreciate your comments and suggestions that will surely help us to improve our services. We sincerely look forwards to serving you again in the near future. Thank you. Management Team Arsma Hotel

Responded January 17, 2023
Arsma Hotel
9.6
Exceptional
Alan from Taiwan
Family with young children
2 Bedroom Suite Ocean View
Stayed 3 nights in October 2020

Exceptional”

Very clean and friendly hotel, I would definitely recommend this hotel and will stay here again.

Reviewed October 09, 2020

See room deals

Dear Customer, Thank you for choosing our Arsma Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Management Team Arsma Hotel

Responded November 14, 2020
Arsma Hotel
9.2
Exceptional
CHYI from Taiwan
Group
Superior Twin bed
Stayed 2 nights in June 2020

Convenient Parking and Location”

Close to the night market. Located on a small street. There is surface parking as well as underground parking. Breakfast is decent, service is good. Quiet location.

Reviewed June 15, 2020

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Dear customer Thanks for our choosing our ARSMA Hotel. We hope sincerely look forwards to serving you again in the near future. Arsma Hotel

Responded June 27, 2020
Arsma Hotel
7.6
Very good
Wei-Ling from United States
Couple
Double Room with 1 Double Bed
Stayed 1 night in December 2022

The location is great”

The hotel is in a good location. Easy to walk to the city center and the night market. However, the room style is outdated but clean.

Reviewed December 19, 2022

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Dear Customer, Thank you for choosing our Arsma Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Management Team Arsma Hotel

Responded December 22, 2022
Arsma Hotel
7.6
Very good
Chew from Singapore
Business traveler
Deluxe Bathtub Room
Stayed 3 nights in December 2022

Probably one of the better ones ”

Rooms are actually pretty nice, no complains. location is pretty convinient too.

Reviewed January 09, 2023

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Dear Customer, Thank you for choosing our Arsma Hotel for your stay in Hualien this time. Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services. We sincerely look forwards to serving you again in the near future. Sincerely Yours, Management Team Arsma Hotel

Responded January 11, 2023
Arsma Hotel
5.2
Jose from Costa Rica
Couple
2 Single Beds Non-Smoking No Window
Stayed 2 nights in October 2020

Smelly noisy bad servixe”

Pros: 1.Good location 2.Big lobby Cons: 1. Room smelly (smoke and something strange) 2. The wall very thick. You can hear everything from next room. 3.No good attention in reception. I told them smelly and noisy but didn’t do anything to resolve. 4.breakfast is same for two days stay. 5.No view room 6. Expensive if you compare with quality We paid around 120US per night You can find a better option at same price near there.

Reviewed October 04, 2020

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Dear Customer, It is our privilege to have you stay with us during your recent trip in Hualien. We appreciate your comments and suggestions that will surely help us to improve our services. We sincerely look forwards to serving you again in the near future. Thank you. Management Team Arsma Hotel

Responded January 09, 2022
Arsma Hotel
5.2
Daw from Hong Kong SAR, China
Solo traveler
Double Room with 1 Double Bed
Stayed 4 nights in November 2022

Above average”

Old facility, bathroom not clean with mold...

Reviewed November 28, 2022

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Dear Customer, It is our privilege to have you stay with us during your recent trip in Hualien. We appreciate your comments and suggestions that will surely help us to improve our services. We sincerely look forwards to serving you again in the near future. Thank you. Management Team Arsma Hotel

Responded November 29, 2022
Arsma Hotel
4.0
Johnny from Taiwan
Couple
2 Bedroom Suite Ocean View
Stayed 1 night in April 2022

Acceptable”

No comments

Reviewed April 04, 2022

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10.0
Exceptional
King from Singapore
Group
Stayed 1 night in September 2015

Excellent hotel with great location”

(1) First class services staff, excellent breakfast (2) Spacious and comfortable hotel room; (3) convenient location to the sea front and to the city

New, comfortable hotel with excellent service. Definitely our top choice for next visit. Arsma Hotel was our base for Hualien Taitung trip. Initially, we booked it as a over night stay near to the train station before we headed down to Taitung. Very impressed with the service that we booked it for two more nights stay after we return from Taitung. Definitely, it will be our choice for next visit in Hualian as well. The first day when we arrived, we were provided with a small information pack including a local map with hand written notes of the nearby attractions and nice eateries. The staff are very friendly and always look out to help. When they learnt about our early check out time, they offered to pack breakfast boxes for us to take away at check out. The hotel is new, the room is spacious and clean and the bed is comfortable and big. The second time we had a room at the top floor facing the sea with fantastic view over looking the seafront park and the sea, fantastic. The breakfast was nice, simple but had good variety, freshly made, feels like mom's cooking. The location of the hotel is right at the city centre and approximate to the sea. There are many nice eateries within walking distance. The famous 包心粉圓 is just round the corner and the 竹陽seafood is within 10 mins walk. The hotel offer bikes for hiring. We highly recommend to take a ride to Qixing Tan and the Pine Garden. It's beautiful and a lot of fun.

Reviewed September 16, 2015

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9.3
Exceptional
Mun from Singapore
Family with young children
Stayed 2 nights in November 2014

Good Service and Convenient”

Free pickup to and from station, Clean room and good location

I started and did not expect good service, afterall, the price is mid range. What surprised me was I got an email from the hotel asking me what time and train number so that they could pick me up. Yes, I did put in special request at agodo.com, but I didn't realize any hotel will consider, as what the past hotels I booked with agoda. So, it is a surprise. When I reached the station tired from my flight and train journey, I really appreciated the pick up service. The hotel staff stood there with my name similar to those waiting at the airport. Room was clean and luxurious. Could not ask for more. Morning breakfast was good compared to many hotels in Taiwan. So yes I would stay in Arsma again if I were to come back Hualien.

Reviewed November 17, 2014

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10.0
Exceptional
Liana from Taiwan
Group
Stayed 2 nights in November 2015

Such sweet staff”

staff, parking, breakfast

Loved it! Check in was super easy and smooth. Staff was extremely helpful with lots of tips, maps, and information. Checked in within minutes, also very easily booked a whale watching tour with the front desk at check-in. Hotel room was orderly and spacious, mini fridge, free water, very clean bathroom. Breakfast was delicious and local. Taro porridge was so hearty and delicious. Also enjoyed free, easy parking! I really enjoyed my stay here and would recommend the Arsma to any first timer to Hualien.

Reviewed November 09, 2015

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8.7
Excellent
Nicholas from Singapore
Family with teens
Stayed 3 nights in December 2013

Quiet surroundings, but near to shopping area.”

Very attentive and helpful staff, comfortable family room, good location.

The staff was very very helpful. From the moment they fetched us from the airport, the service level was impeccable. Arsma is one of the newest hotel in Hualien, well-designed and comfortable. It is located next to the main shopping "triangle" in Hualien, where you can find clothes, shoee and local street food. We will certainly stay at Arsma again if we visit Hualien again!

Reviewed December 30, 2013

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9.7
Exceptional
Geir from Norway
Couple
Stayed 5 nights in February 2014

Hotel with super lovely staff and good standard”

Staff,room and location

I stayed at Arsma for long time and many times when i travel in Taiwan. So again this hotel have super lovely staff that are really wonderful. And the breakfast was good and location central in Hualien that is very good. The hotel is very new and have a very good standard at the cleaning. Room is cosy and staff is amazing of service and do a lot more for you then just super service. A hotel with a staff i can recommend anytime. Enjoy if you go there :)

Reviewed October 21, 2014

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