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de 1724 comentaris
  • Estat de l'hotel/higiene 8,2
  • Serveis 7,8
  • Ubicació 8,7
  • Comoditat de l'habitació/Nivell 8,3
  • Actuació del personal 8,6
  • Relació qualitat preu 8,5
  • Menjar/menjador 7,6
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Julie W., Regne Unit
Famílies amb infants grans
Estada d'una nit en d'agost de 2014
The best hotel stay in our 6 weeks of travelling
The lovely staff especially Joe, how welcome everyone makes you feel and the excellent customer service they provide
We had the most amazing time at the Thaison Palace Hotel, Joe was so charming and so very helpful and went out of his way to make sure we we enjoyed our stay; we haven't experienced customer service like this anywhere else in all our travels and we would most definitely stay there again if we went back to Hanoi. Can't recommend it enough!
Comentat el 11 de setembre 2014

yukiyoshi K., Japó
Grups
Estada d'una nit en d'agost de 2014
smile and hospitality
Convenience, clean room and smile
All hotel persons are really nice. They smiled and made us happy. They spoke joke always. We are pleased.
Comentat el 10 de setembre 2014

guo O., Singapur
Parelles
Estada de 2 nits en de desembre de 2013
great location, friendly staff
staff, location, breakfast!
i love the breakfast, it was asian style, simple and tasty. The attendant at the hotel counter tried to sell us some tour packages, but when we politely decline, he did not show us any attitude. Helpful hotel staffs!
Comentat el 07 de setembre 2014

Leong G., Singapur
Viatgers en solitari
Estada de 2 nits en d'agost de 2013
budget value hotel
value, location, staff
reasonable stay, not very comfy as the room as compact, and not very clean. Surprised that there was a desktop computer in my room. Luckily the staff understand simple English..however not every staff on duty is friendly
Comentat el 06 de setembre 2014

Cole W., Nova Zelanda
Viatgers en solitari
Estada d'una nit en de setembre de 2014
Fantastic
Customer service
Best service I've had at a hotel
Comentat el 05 de setembre 2014

Barbara I., França
Parelles
Estada de 2 nits en de febrer de 2014
Best hotel and cheapest price
room, staff, location, coffee and breakfast were the best
So cheap hotel and excellent quality. Room was very clean and large. Very good location was well. Everything was excellent and much exceeded our expectation. Thank you Joe, Kenny, Ana and Richie you are superb!
Comentat el 02 de setembre 2014

maritess C., Filipines
Grups
Estada d'una nit en d'agost de 2014
Best staff! Clean hotel and rooms. Good breakfast.
Best staff! Good location and good breakfast!
Hotel staff were very helpfull and accomodating. They speak fluent english and gives advise on places to go to. They have good breakfast. Rooms are very clean with good wifi.
Comentat el 01 de setembre 2014

Camilla S., Dinamarca
Famílies amb infants petits
Estada de 3 nits en de juliol de 2014
Great staff & value for money
Location, staff and value for money
We had a pleasant stay at this hotel. The breakfast is not very good and there is no western elements in the breakfast, which can be difficult when travelling with younger kids. The hotel was clean, and located near the lake - very central. The hotel manager, Jake delivered an extra ordinary service - he was really one of the elements of this stay being that good.
Comentat el 01 de setembre 2014

Daniel M., Estats Units
Grups
Estada de 2 nits en d'agost de 2014
Great.
Reduced price/discount. Staff. Included breakfast.
Comentat el 31 d'agost 2014

Weiwei S., Singapur
Viatgers en solitari
Estada de 4 nits en d'agost de 2014
very outstanding service!
super attentive staff who make the effort to add a personal touch, clean rooms, staff speak good english
What impressed me the most was the effort in making guest feel welcomed. Hotel staff are super attentive to needs; I feel as though I have a butler in hanoi!
Comentat el 30 d'agost 2014