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de 1721 comentaris
  • Estat de l'hotel/higiene 8,2
  • Serveis 7,8
  • Ubicació 8,7
  • Comoditat de l'habitació/Nivell 8,3
  • Actuació del personal 8,6
  • Relació qualitat preu 8,5
  • Menjar/menjador 7,6
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Luke E.
Regne Unit
28 d'octubre 2014
Thaison Palace...you can't go wrong
If you want a central location in Ha Nội with excellent customer service and a convenient way to book the rest of your trip then you can't go wrong staying at the Thaison Palace Hotel.
Joe and the crew really know how to make people feel welcome and they can't do enough for you to make your stay a comfortable as possible. For the price, Thaison is absolute value for money with clean rooms and a good breakfast. The location is excellent, situated minutes away from the heart of the old quarter and minutes from the lake with all the amazing sights of Ha Nội easily accessible. On arrivival, Joe and his team made me feel very at home and relaxed. Whenever I needed something they were able to arrange it...from setting up day tours, booking me flights to other parts of Vietnam, train tickets and pick ups, there really nothing that they won't or can't do for you. Absolutely amazing staff who have big smiles on their faces all the time...even when you come home at 3 in the morning twice in a row and you wake them up...sorry about that guys. Luke

Brenda S.
Estats Units
27 d'octubre 2014
Over Rated
The Staff, Location, the Staff
The staff are incredibly accommodating. The location is great. The hotel itself is not as clean as pictured. Dirty walls, bathroom tiles yucky. Carpets dirty. The room for breakfast is narrow and very uncomtable with more than five people in it. The food was cold and not very fresh. They arranged a taxi which was obviously a friend to take us to the Airport. He arrived 15 minutes late. He talked and argued on his cell phone the entire time, including texting until we informed him he was going to made us late for our flight. Then he drove like a bat out of hell. My advice book your own taxi...which a million passed in front of the hotel.

alan B.
Tailàndia
25 d'octubre 2014
great hotel great value
value for money , staff rooms
just loved staying , the staff were very helpful and its very clean with a very good breakfast.

alan B.
Tailàndia
25 d'octubre 2014
perfect place to stay
rooms staff very clean
stayed for a week with family and loved it there , very helpful staff , looking forward to going back .

alan B.
Tailàndia
25 d'octubre 2014
fantastic hotel
staff rooms breakfast
we stayed there last year and had a wonderful time , we stayed with our 4 children this time and everybody had a great time , thee staff are very very good with nothing being too much trouble .

Rose M.
Austràlia
24 d'octubre 2014
Felt like home away from home
The staff, the room, the location
I cannot recommend this hotel more! The staff were friendly and treated us like family. Upgraded us just because they could and went far beyond in all their help. Great location in the old district, walking distance to all shops/restaurants/etc but just far enough away to make it a quieter location, out of the busy, noisy streets.

Robert H.
Estats Units
23 d'octubre 2014
Friendly staff. Great location. Excellent breakfas
Friendly staff, great location, buffet breakfast
The staff were very welcoming. I highly recommend this hotel.

roar W.
Noruega
22 d'octubre 2014
Perfect location with good food and excelent staff
The rooms, location and the very friendly and helpful staff.
I stayed there for 3 days with my girlfriend and we had an excellent stay. The rooms are big with a great bed and the staff are very cheer full and helpful. We got a free upgrade upon arrival and anything we needed the staff would provide without questions asked. An excellent breakfast bufet gives you an perfect start of the day. You can do your visa run, just walking distance away, or you can explore beautiful old town for shopping or just walk around and suck in the beautiful relaxed feeling of Hanoi. I highly recomend Thaison hotel as it has good value for money and the staff are very professional and speaks good english. I promise you a good stay in a modern hotel with a professional staff and a great morning buffet breakfast as a start of the day. And thanks to hotel staff for take us to the next location after we check out. I wish all the best for the people working there and I promise any traveller a good stay if the choose to stay here All the best to the staff and anyone choosing this hotel to stay at.

Rosalinda A.
Filipines
16 d'octubre 2014
Great Stay
Spacious and clean room, friendly & accommodating staff, served extra fruits to us in our room
We had a great time staying in the hotel. Strategically located near the lake and the streetfoods.

Dung M.
Vietnam
13 d'octubre 2014
Nice staff
Nice service, good location
Very sastified