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de 1686 comentaris
  • Estat de l'hotel/higiene 8,2
  • Serveis 7,7
  • Ubicació 8,7
  • Comoditat de l'habitació/Nivell 8,3
  • Actuació del personal 8,6
  • Relació qualitat preu 8,5
  • Menjar/menjador 7,6

8,7 Anthony S.
Malaysia
06 de desembre 2014
Rest and convinience when i needed the most
always helpful customer service, 5 minutes to hoan kiem lake by foot, early check in without charges
i cant forget the day after a tiring early morning flight, never slept the day before, when i arrived at the hotel at 10am, they immediately early checked me in with free room upgrade without me even asking it, i was very thankful... the best part their breakfast was surprisingly better for this standard of hotel...location is fantastic that you will reach everything by foot within minutes..the customer service are always ready to help you with whatever question or assistance needed

9,3 Ace S.
Philippines
18 de desembre 2014
Great Service
Great Service, Friendly Staff and Value for Money
We got free room upgrade, staff are very friendly and nice.

9 sven U.
Norway
21 de desembre 2014
I will return
Staff performance, central location, healthy breakfast
I had an enjoyable stay. The management clearly has all of the staff focusing on giving each guest attention and a focus on making us all feel welcome. Guided tours and excursions were arranged for me, and my room was upgraded two nights :-)

10 Volker K.
Germany
17 de desembre 2014
My best stay during my trip though Indochina.
The variety oft the breakfast (Asien and Europien dishes) was the best. They immediately refilled all plates. The staff is very helpfull and make you really feel home. My special thanks to Nancy.
Be carefull, when choosing a room in Indochina. 'No View' means no window at all, or if the room has a window, it faces the wall of the neighboring house just centimeters in front of it. So it is well worth, to spend the extra money and select a room with a view.

8 Soon C.
Malaysia
26 de novembre 2014
Very friendly and lively
The staff are very friendly and lively especially Manager Joe. They know how to make guests welcome and feel at home. The location is good.
It was a pleasant stay. The staff were ready to provide help and guidance. Drinking water including hot water was freely available to guests. This is very helpful indeed as guests do not need to be carrying bottles of heavy water back to the hotel everyday.

10 Zoe V.
Australia
29 de novembre 2014
A Must Stay!
The staff were amazing, the incredible halong bay tour, upgraded!
Perfect location, just shy off the busy centre but 5 minute walking distance to everything! Night markets, restaurants, shopping etc. Cannot describe the feeling of the warm welcome from all staff members, with good English speaking skills helped us to find all the nice restaurants and places to see easily. Breakfast was delicious and filling, with a delicious Western and Vietnamese selection. Hanoi City Tour organized through hotel, good value for money. Recommend booking Halong Bay with the Thaison Palace, we were so lucky to be upgraded on our Galaxy Cruise Boat. What an experience! Fortunately we booked to return to Thaison Palace after our 2 day, 1 night stay in Halong Bay, and we were again upgraded!! Thaison Palace and their bubbly staff made our stay in Hanoi an experience we won't forget, and once you appreciate the staff they will appreciate you! Thank you Joe, Kenny, Richard and all the staff at Thaison Palace.

7,7 KAREL G.
Australia
26 de novembre 2014
Good Hotel
friendly staff, big room, good bed.
We had a good stay here and helpfull staff spoke english well, big comfortable bed, breakfast was good

9,7 Tim B.
United Kingdom
21 de novembre 2014
What more could you want?!
Location, value for money and staff
Centrally located, we chose this hotel based on agoda recommendations and we weren't disappointed... So much so we came back for a night after our trip to Halong bay and Cat Ba island. The hotel was neat, with big rooms and a very dedicated team - probably our favourite place since visiting south east Asia over the past 8 weeks. Big shout out to hotel staffs who were so inviting on our first night and upgraded us and sorted out a mix up with the laundry with very little time. An amazing hotel and I'd be happy to recommend to anyone

10 Miroslav M.
Slovakia
16 de novembre 2014
excellent
food, personal, wilingness

9,3 Lee H.
Singapore
03 de gener 2015
Good location, friendly & helpful staff
Friendly & helpful staff, location & value
Check in was a breeze even though it was late because of flight delay. All front office staff was exceptionally friendly and helpful - help to arrange for tours in Hanoi and nearby provinces including Sapa, Halong Bay and Ninh Binh province. Though it may cost a bit more compared to other agencies, it was worth because of good arrangement and guides. Location is good because it's within city and walking distance to some places of attraction like the lake and Water Puppet Theatre. In general, it's a good hotel for first timer to stay in Hanoi.