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Notable 8,1
basat en 742 comentaris

Comentaris recents de clients

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Notable



de 742 comentaris
  • Estat de l'hotel/higiene 8,2
  • Serveis 7,3
  • Ubicació 8,0
  • Comoditat de l'habitació/Nivell 8,2
  • Actuació del personal 8,4
  • Relació qualitat preu 8,4
  • Menjar/menjador 7,2

Barbara W.
Canadà
18 de febrer 2016
Great hotel would definitely recommend to friends!
Friendliness of the staff, wonderful breakfast, everyone was so helpful.
It was wonderful. Can't find anything wrong with it. Only complaint - didn't have enough hot water for showers. They upgraded us when we arrived which was a nice surprise.

Thi L.
Vietnam
13 de febrer 2016
Value for money
Friendly, clean, comfort

Alex P.
Estats Units
07 de febrer 2016
Decent value hotel
Location, accommodating staff, free wifi
Decent stay for the money. Great location and staff were very friendly and helped us with all of our bookings and excursions. Free breakfast in the morning and free wifi (worked pretty well). Room and bathroom were clean but I had 2 issues: 1) bed was rock hard (as some other reviews commented) I like form mattresses but this felt like sleeping on concrete 2) bedding and towels were old and a bit ripped... Were clean but they could be replaced to freshen up the room Overall a decent stay for $16/night but I don't think this hotel is on par with other 3 star hotels. Seems more like a 2 star.

Nicola M.
Regne Unit
03 de febrer 2016
Enjoyable stay
Depending on what you are planning to do in Hanoi depends on the area you should stay in - do your research first. We was in a good location, but Hanoi is a very busy place there is little foot paths and most hotels are on busy roads! The rooms are clean and we had hot water. Staff are helpful and friendly

DAMIAN C.
Regne Unit
27 de gener 2016
Great value, very friendly staff
Stayed 5 days and could have stayed longer. Great if you're looking for good value for money. Good location for seeing Hanoi.

Christopher K.
Estats Units
26 de gener 2016
Great cheap place
The staff were friendly and helpful. Great service. Clean, comfortable rooms. A good location. And extremely affordable for the experience. I will definitely stay again the next time I visit Hanoi.

Jerry W.
Estats Units
25 de gener 2016
FRIENDLY STAFF
The Serenity is good value for the money. The staff is very friendly and helpful. I was given a free upgrade upon check in ! I also like the location because it is on a quiet street, just near the Dang Ha market.

Maria J.
Estats Units
18 de gener 2016
Close to the train station, friendly staff
Location, staff, a/c
I was backpacking with my husband and my sister and we only got the room so we could really shower and drop our bags before taking the overnight train to Lao Cai. The room was perfect for what we needed. Small - but it had wifi, a hot shower and a/c. I think it would be fine if you choose to stay there for a couple of days - we just didn't need to do that (we showed dropped our bags to walk around the city and then left for the train in about 6 hours). The staff was very accommodating and ready to help with any of our needs. The room was small with no windows, but again - it served its purpose. I think it was a great value and walking distance from the train station and other sites in the old down of Hanoi.

Amandine H.
França
16 de gener 2016
Good personnel
Organization, clean , good location

Agnieszka H.
Polònia
13 de gener 2016
A great place to stay in Hanoi
Location, rooms, cleanliness
This is a great place to stay in Hanoi. The rooms are really nice and the location is superb. We really enjoyed our brief stay there, and we would definitely return.