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Notable 8,1
basat en 757 comentaris

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Notable



de 757 comentaris
  • Estat de l'hotel/higiene 8,2
  • Serveis 7,1
  • Ubicació 8,0
  • Comoditat de l'habitació/Nivell 8,2
  • Actuació del personal 8,4
  • Relació qualitat preu 8,4
  • Menjar/menjador 7,2
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Michael E.
Austràlia
27 de març 2016
good stay
The staff were friendly and helpful. Booked trips at a discounted rate as compared to other people we asked on tour

RON R.
Canadà
27 de març 2016
Great Place to stay
Staff is very helpful, great location, good value. Breakfast was better than most places we stayed over the past 2 months.

Yukyeong H.
Corea del Sud
26 de març 2016
Good Location
Actually i made reservation in a last minute. So when i arrived this hotel. She said that hotel is full. So i was sooooo upset with this. But right away she say that she will bring me to another Serenity Villa near by Hoankeiam lack and upgrade room for us. So it was nice stay. Very near the old quarter.

Margaret F.
Estats Units
26 de març 2016
Very helpful staff. Excellent budget hotel for the price.
We were very pleased.

Etienne C.
Canadà
25 de març 2016
Not a bad start but room for improvement
Friendly staff, good location, tour services
Twice we arrived by night train to Hanoi very early in the morning. Both times we woke the staff sleeping in the lobby to check in. First time they gave us an unclean room, to have a rest and shower, before giving us our booked room. Second time we waited a few hours before we could check in. I believe this is a Hanoi problem more than this particular hotel problem. Nonetheless, the staff was good dealing with this weird situation.

Peter H.
Regne Unit
24 de març 2016
good value
location, helpful front desk
Staff at front desk helpful, and honest in keeping my wallet for me when i dropped it in reception. Other areas of the hotel need work, when we checked in the room it had a cup of coffee left by previous guests, and the towels the following day were old and frayed. Likewise at breakfast the staff didn't realise my wife was Vietnamese and were heard complaining about having to cut more ham, and said bad things about a customer who ordered food and didn't eat any. Overall, it was in an ok location for the old quarter area, and services such as motorbike rental and airport transfer were good.

Thommy S.
Països Baixos
19 de març 2016
Nice cheap hotel
Staff is really friendly and helpfull, good internet!

Brian M.
Canadà
19 de març 2016
Great value
Great Value. Free breakfast, helpful staff, decent location.
Excellent. Helpful and plesant staff. Will stay here again. Airport pick up for 19USD. Quick laundry for 2 USD/kg. Decent breakfast. Toast. French toast. Pho. Omelet. Crepe. Eggs. Fruits. Coffee tea. Clean room. Located about a 10-15 min walk from the old quarter. Cheapest room is a bit small for 2 people. Go one price level up if possible. Do not buy their SIM card for 100k VND, it may not last 30 days and may not have more than 1GB of data. Compare prices for tours before booking with your hotel. They give out a handy map of Hanoi.

Ba N.
Vietnam
09 de març 2016
Good
I spend 1 night after go hiking from the northern, the location is good, everything is clean in the room ,".

John P.
Hong Kong
07 de març 2016
Very friendly and helpful staff
staff
Our staff was brief (only 1 night), but we were in and out of the hotel several times as we left our bags there whilst travelling around (Ha Long Bay, Sapa Hills). The staff were really excellent, and got us the package tours we wanted for a reasonable price.