Molt bé 8,0
basat en 775 comentaris

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Molt bé



de 775 comentaris
  • Neteja 8,1
  • Serveis 7,1
  • Ubicació 8,0
  • Comoditat de l'habitació/Nivell 8,2
  • Actuació del personal 8,4
  • Relació qualitat preu 8,4
  • Menjar/menjador 7,2
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Zin, Singapur
Parelles
Superior
Estada d'una nit en de maig de 2016
Poor staff service
The staff try to charge more on the transportation to Halong Bay. While travel agent outside is cheaper. Have attitude problem.
Comentat el 31 de maig 2016

Mary, Irlanda
Parelles
Superior
Estada de 4 nits en de maig de 2016
Satisfactory
Lovely breakfasts, very helpful staff, just a disappointing room. There was mould in our bathroom and holes in our bedsheets as well as in the bed frame.
Comentat el 26 de maig 2016

marc, Austràlia
Viatgers en solitari
Superior
Estada d'una nit en de maig de 2016
excellent small hotel
had a short but excelent stay at this hotel the premises were clean and nicely equiped the staff were very professional in their work and at the same time extremely helpful with their local knowledge
Comentat el 24 de maig 2016

Mark, Estats Units
Viatgers en solitari
Superior
Estada de 2 nits en de maig de 2016
Enjoyed my stay, highly recommend!
Nice hotel , good location, friendly staff.
Comentat el 22 de maig 2016

Eunice, Filipines
Parelles
Superior
Estada de 4 nits en de maig de 2016
Value for money
We enjoyed our stay at Hanoi Serenity Hotel. The staff was very accommodating especially Joy. She went beyond what she needed to do to help in our unfortunate travel mishap. We very much appreciate her help and concern. The food is also good. My husband and I enjoyed the breakfast especially their pho. The hotel is also accessible and a stone's throw away from Hoan Kiem Lake and a lot of restaurants.
Comentat el 20 de maig 2016

Alex, Estats Units
Viatgers en solitari
Superior
Estada de 2 nits en d'abril de 2016
good value
hotel a bit old, but good value.
Comentat el 20 de maig 2016

Gemmafe, Filipines
Parelles
Superior
Estada de 2 nits en de maig de 2016
Woth the stay
We loved our stay at the hotel. The staff are nice especially Mr. Lee, they were so accomodating and friendly. We got more than the price of the room. Nothing to complain. The room is clean and yummy breakfast was served well.
Comentat el 12 de maig 2016

Justin, Estats Units
Viatgers en solitari
Superior
Estada d'una nit en de maig de 2016
Good Value
Rebranded from Rising Dragon Hotel, this hotel provides very good value. It's centrally located and pretty quiet, away from all the noise. Staff was nice and helpful.
Comentat el 07 de maig 2016

Georg, Alemanya
Viatgers en solitari
Superior
Estada d'una nit en d'abril de 2016
good choice
very pleasant experience, super helpful staff
Comentat el 03 de maig 2016

Lise, Austràlia
Viatger de Negocis
Superior
Estada de 4 nits en d'abril de 2016
Friendly, helpful staff but not terribly good value for money
First, the staff were great - always friendly & helpful. Regarding the room (I was in 702), I had booked the most basic/cheapest so I didn't have high expectations. It was really small which was ok. The bed was really comfortable and the sheets were cotton. The rooms was fairly quiet in terms of outside noise which was great. It had no natural light - ok, it was a cheap room (and this was actually good in the mornings when I wanted to sleep in - nice & dark). A safe in the cupboard would be great. Not so good was the air conditioner which was useless - it was constantly set at 16 degrees but barely reached the point of being cool. It wasn't even summer or very hot when I stayed and I was a little uncomfortable during the nights. Either it needs to be repaired/replaced or, at the very least, replaced it with a fan. The bathroom was basically clean but there were mold stains in the shower that made it seem unclean. The shower curtain needs a wash or replacing (a bit of mold around the bottom) and there needs to be something you can put your soap on in the shower. I hired a bicycle which did the job but was pretty crappy for the price (compare the discounted rate of VND 70,000/day for a basic VNese bike with a basket that was unwashed, had inconsistent breaks, no helmet & a tyre that would sometimes go flat, to the same sort of basic bike in Hoi An for VND 40,000/day or a quality international brand bike (Giant) in Nha Trang with a helmet, gears and in great condition for VND 110,000/day). Staff organised a car to the airport for VND 200,000 which was excellent value. Summary: staff are great; while the room was small, some aspects were comfortable but other parts definitely need some work; I don't think it is great value for money; facilities are a mix of good & so so. Would I return? No, I would probably try somewhere else next time to see how it compares.
Comentat el 23 d'abril 2016


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