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Notable 8,1
basat en 761 comentaris

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Notable



de 761 comentaris
  • Estat de l'hotel/higiene 8,2
  • Serveis 7,1
  • Ubicació 8,0
  • Comoditat de l'habitació/Nivell 8,2
  • Actuació del personal 8,4
  • Relació qualitat preu 8,4
  • Menjar/menjador 7,2

Amy R., Regne Unit
Parelles
Estada de 2 nits en de juliol de 2015
Serenity 2 hotel
Friendly helpful staff.
Serenity 2 hotel is a nice hotel, but slightly overpriced. The room we were given was much smaller than the one advertised, with some of the added extras promised missing. But still a clean nice hotel room with a good working shower. We booked through Agoda for £8 a night - if you book directly thro them it is more expensive! The breakfast is small and basic, but a nice addition - plus it's a free meal! The laundry service is $2 a kg - more expensive than most places. But they do a really lovely job. Our clothes feel and smell so nice. The staff are incredibly helpful - just ask them if you need anything. It's in a good location, close to the streetfood and bars. The hotel has a lift - which was a bonus as we were on the 8th floor. All in all a good stay - I would recommend them to others.
Comentat el 01 d'agost 2015

Bao N., Vietnam
Viatger de Negocis
Estada d'una nit en de juliol de 2015
Tiny
Breakfast, location, AC
Room area is just around 8m2
Comentat el 31 de juliol 2015

Sammy M., Regne Unit
Parelles
Estada de 3 nits en de juliol de 2015
Small room and dated
Staff smiled and checking out.
When we arrived the staff were very pleasent. We were firdt told that oour room was not available until a little later ehich is understandable, after a few minutes of shuffling around one of the receptionist had located us a room and we were given the keys. This room was TINY, great if your a midget but travvelling as a couple with 10 weeks of luggage was terrible. The bathroom was outdated and the shower had no pressure. As the room was a matchbox the aircon blew icy cold which practically made us sick all the time. The food was limited (english breakfast came with a mouse sized slice of ham. On a positive note the staff always stood when passing and always smiled.
Comentat el 29 de juliol 2015

ARCELIE C., Filipines
Parelles
Estada de 5 nits en de juliol de 2015
Great service
Staffs are very accommodating and helpful.
Comentat el 28 de juliol 2015

phung N., Estats Units
Viatger de Negocis
Estada de 4 nits en de juliol de 2015
Good value for the money.
Value, clean, nice staff
Good value for the money. Room is clean.
Comentat el 25 de juliol 2015

maharani P., Indonèsia
Grups
Estada d'una nit en de juliol de 2015
More than my expectations
Clean room, good location, nice staff
I would love to recommend this hotel. We book deluxe twin bed plus extra bed for 3 persons and we got upgrade room to family room 1 double bed plus 1 single bed with a nice clean room. When we arrived the hotel the staff also welcomed us nicely and they explained what's the city attractions and restaurants. The location also quite near hoan kiem lake around 10 mins by walk to hoan kiem lake.
Comentat el 21 de juliol 2015

Dennes V., Filipines
Grups
Estada de 3 nits en de juliol de 2015
more than a 3 star hotel!
friendly staff, quiet and clean
it was the best value for money. all the staff were friendly and helpful.
Comentat el 16 de juliol 2015

Thi V., Vietnam
Parelles
Estada de 2 nits en de juliol de 2015
Not well prepared room
Lobby,
The room was too small, smells damp. The television was not good and the control didn't have battery. The safe box was able to grab away. The bathroom was little with the door not able to close. The hotel should care more about quality of the room than try to sell their tour.
Comentat el 07 de juliol 2015

chrisitne L., Filipines
Grups
Estada d'una nit en de juny de 2015
Exceptional staff
Very friendly and accomodating staff, good location, clean
My friends and I were very pleased with our stay in Serenity Hotel 2. The staff were very helpful and accomodating, check-in was fast even though we arrived at 1am, very reasonable price for a room for 3. The location was also okay, with bars and cafes a short walk away.
Comentat el 02 de juliol 2015

Nicole F., Austràlia
Grups
Estada d'una nit en de juny de 2015
A hotel that really goes that extra step
The breakfast menu was outstanding, very quick and lots of things to choose from. The hotel staff were very very friendly too.
Our stay at the hotel was outstanding! It's not often you find hotel staff that will truly go out of their way to make you feel at home and wanted. Our flight was delayed by 3 hours, so we arrived at the hotel at 4.30am. W called the hotel staff prior to arriving about this delay, and were told that this was no issue. They stayed up for us, letting us in at 4.30. We initially booked 2 rooms, though they upgraded us to 3 rooms for free so we weren't so cramped for space. Breakfast was outstanding! The menu was very large and had many things to choose from. The time for the food to come out to the table after ordering was extremely fast as well, and tasted amazing. Overall this hotel exceeded all of my expectations and I will definitely recommend it to anyone again.
Comentat el 01 de juliol 2015