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de 777 comentaris
  • Neteja 7,9
  • Serveis 7,4
  • Ubicació 8,9
  • Comoditat de l'habitació/Nivell 8,2
  • Servei 8,0
  • Relació qualitat preu 8,0
  • Menjar/menjador 6,7
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Stuart, Austràlia
Parella
Suite, vista sobre la ciutat
Estada d'una nit en de desembre de 2012
Great hotel with even better staff
Location and service
We couldn't have asked for a better start to our holiday and you would pay a lot more to receive similar treatment. Not only were we looked after from the moment we walked in but when we had a query about travel to Sapa, at reception looked after it all and from speaking to other travellers on the train saved us at least a hundred dollars in travel costs for train and accommodation. Really good value for money!
Comentat el 22 de gener 2013

Khanh, Vietnam
Parella
Habitació de luxe queen tranquil·la
Estada de 3 nits en de gener de 2013
It's nice and lovely
Home town and easy to go around from
It's close to Hanoi peoples from this place. Nice staff and services. There is no complaint!
Comentat el 15 de gener 2013

Stephanie, Austràlia
Parella
Habitació silenciosa superior
Estada de 5 nits en de desembre de 2012
Great location, right next to Hoan Kiem Lake
it was close to some really good restaurants (as per recommended restaurants on tripadvisor)
The only thing I liked about this hotel was its location, the proximity to Hoan Kiem Lake and many amazing restaurants that were within walking distance. The cons for me at this hotel was that the staff at reception were very pushy and I did not appreciate it at all. On two separate incidents, this was what happened: 1. I wanted to book a taxi to go to my spa appointment that I had made at a spa place that I found online, the staff at reception was really pushy for me to go to another spa when they found this out. I can only assume that they get some sort of commission from us going there instead of the one that I had booked so while he was continuously being pushy, I just said no thanks and decided to walk to my spa appointment instead. 2. The night before we had to check out, I spoke to reception to organize a taxi to the airport for 6:30am. Later that night, one of the staff at reception rang me to confirm my taxi booking at 6:30am but afterwards, consistently pushed for me to go for a taxi booking at 6am instead where I put my foot down and said that I want it for 6:30am and no earlier. Overall, it was a pleasant enough stay where the location of the hotel was close to a lot of attractions and restaurants but I definitely did not appreciate how pushy the staff was. Not sure if I would stay here again.
Comentat el 08 de gener 2013

Kerstin, Estònia
Parella
Habitació silenciosa superior
Estada d'una nit en de desembre de 2012
Budget hotel
Small and narrow rooms. Staff were friendly and good location
This 's a budget hotel for backpackers and the location was very good. Room was narrow and small but clean and fine for short stay. Breakfast was limited and most of the food were cold. However the staff and location were really good.
Comentat el 04 de gener 2013

chen, Malàisia
Viatger de negocis
Habitació silenciosa superior
Estada de 3 nits en de desembre de 2012
great location, and good service with smile
hotel is clean and the breakfast is good
hotel is just locate at the shoes street,near to the lake centre of the old quarter,you can get your food easily along the street and shopping around, here i would like to thanks mr.tien use his motorbike to give me a free round trip at the old town, the staff always with smile.
Comentat el 03 de gener 2013

Steven, Singapur
Persona que viatja sola
Habitació silenciosa superior
Estada de 2 nits en de desembre de 2012
deceant hotel with deceant price
near amenities
i have stay here for 5 days, the hotel room not bad, but the lobby and dining area quite lousy. The location is good. The price is not high
Comentat el 03 de gener 2013

Philip, Austràlia
Família amb nens menuts
Família
Estada de 3 nits en de desembre de 2012
Great location in the heart of Hanoi
Position, cleanliness and well priced.
Breakfast was fantastic, the staff were very friendly and helpful.
Comentat el 02 de gener 2013

Richard, Austràlia
Parella
Habitació silenciosa superior
Estada d'una nit en de desembre de 2012
backpacker style
a room with beds...lol
Backpacker style hotel rooms, noisy, dirty floors and cold. Not a warm hotel, definitely not for honeymooners.
Comentat el 02 de gener 2013

NG, Hong Kong
Persona que viatja sola
Habitació silenciosa superior
Estada de 2 nits en de desembre de 2012
Lovely hotel and service with a smile
Great location to visit the attractions nearby
The room is nice and clean with all the basic facilities provided including a laptop. But the internet speed is slow. Nevertheless, The staff is very helpful and resourceful in giving information about the local touring activities and booking of air tickets. The breakfast is quite good too.
Comentat el 31 de desembre 2012

Ng, Malàisia
Persona que viatja sola
Habitació silenciosa superior
Estada de 2 nits en de desembre de 2012
friendly and good service hotel
clean and comfortable room. near to the food stall and restaurants.
Staff there are friendly and helpful. Hotel very near to the city lake garden. Room is clean and comfortable. Very nice place to stay but price is after 50% discount.
Comentat el 31 de desembre 2012


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