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Excel·lent 9,2
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Excel·lent



de 543 comentaris
  • Estat de l'hotel/higiene 9,4
  • Serveis 9,1
  • Ubicació 9,5
  • Comoditat de l'habitació/Nivell 9,2
  • Actuació del personal 9,4
  • Relació qualitat preu 9,2
  • Menjar/menjador 8,8

Chin L., Malàisia
Parelles
Estada d'una nit en d'octubre de 2015
Great Hotel with Friendly Staff
Friendly staff, good restaurant, convenient location
Essence Hotel is a wonderful place to stay in because of the friendly staff. We stayed 1 night at Essence Hanoi and 3 nights at the next door Essence D'Orient Hotel, as we were curious to know the difference. D'Orient hotel is actually an extension of Essence Hotel who bought over their next door building. So, they are essentially the same hotel, however having stayed at both hotels, our advice is to stay at Essence Hotel if you can, the difference in the hotel room price is a few bucks. The original hotel has a nicer reception area, electronic key card lock vs normal key, and the rooms do look a bit better and cleaner although facilities are the same. That being said, if you can overlook that, both wings of the hotel are great because they are manned by the same friendly staff!
Comentat el 27 d'octubre 2015

Rainier D., Indonèsia
Grups
Estada d'una nit en d'octubre de 2015
great hotel!
Friendly and informative staff, strategic location,
Comentat el 26 d'octubre 2015

Yee C., Singapur
Famílies amb infants petits
Estada de 2 nits en d'octubre de 2015
Super value for money
Room, food, location
This hotel is great, room is awesome, food is delicious, staff is friendly, location is good, super worth the money! Definitely will choose the same hotel if come back to Hanoi!
Comentat el 25 d'octubre 2015

Alexandre L., Bèlgica
Parelles
Estada de 4 nits en de setembre de 2015
Outstanding service!
Caring staff, tasty breakfast, nice bathroom
Were were warmly welcomed by a drink in this perfectly located hotel. Jack, the Manager, was specially caring when I was feeling sick. He opened 2 options of rooms for us once we arrived, and offered a hot ginger honey tea to me in the room and showed sincere apology for the presence of 2 cockroaches in our 1st room by offering us a free private car back to the airport on the last day. We were so pleased to have pho every morning as breakfast too. Definitely a very good hotel in Hanoi!
Comentat el 08 d'octubre 2015

Cheng C., Singapur
Viatger de Negocis
Estada d'una nit en de setembre de 2015
Good Hotel & Service
good staff, good service and good location...
I enjoy it...
Comentat el 18 de setembre 2015

Quang T., Alemanya
Parelles
Estada de 3 nits en de setembre de 2015
Wonderful Hotel
Great location, very kind and helpful staff, proactive friendly service
We had a very good time and the hotel offered transport w/o charge due to a booking mistake which happened on our side. We warmly recommend this hotel!
Comentat el 17 de setembre 2015

Kristen H., Estats Units
Viatgers en solitari
Estada d'una nit en de setembre de 2015
Charming boutique in middle of Old Quarter
great staff, excellent location, good food!
I only stayed here one night, so I do not have a lot to say. However, my airport transfer was very nice, in a spotless Toyota SUV. Check-in was completed quickly. The hotel is right in the middle of Hanoi's bustling Old Quarter and only a 5 minute walk to Hoan Kiem Lake. Great location!!! My room was very comfortable (Junior Suite) and had a soft bed, clean bathrooms (fully stocked with amenities), and speedy WiFi. I ate dinner at the restaurant on-site, and the food was excellent. I have nothing negative to say about this hotel. Extremely affordable--a great value! I wish I had stayed there longer, and wish I had returned to it rather than staying at a different hotel in Hanoi after I returned from my Halong Bay cruise.
Comentat el 07 de setembre 2015

Nancy A., Estats Units
Famílies amb infants grans
Estada de 3 nits en d'agost de 2015
In the heart of the old quarter
The staff, the staff, the staff !
Staff was super efficient, professional, accommodating & nice !
Comentat el 23 d'agost 2015

Robyn R., Estats Units
Viatgers en solitari
Estada d'una nit en d'agost de 2015
Incredible staff
Incredible kind and accommodating staff, location, cleanliness and comfort , quiet
Comentat el 22 d'agost 2015

Brett L., Austràlia
Famílies amb infants grans
Estada de 3 nits en d'agost de 2015
Location location and value
Location and value
Great tour desk needs more excitement and displays
Comentat el 16 d'agost 2015