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Excel·lent



de 525 comentaris
  • Estat de l'hotel/higiene 9,4
  • Serveis 9,7
  • Ubicació 9,5
  • Comoditat de l'habitació/Nivell 9,2
  • Actuació del personal 9,4
  • Relació qualitat preu 9,2
  • Menjar/menjador 8,8

10 Mark D.
Australia
03 d'octubre 2014
A Fantastic place
Exceptional staff , Location and the rooms
One of the most exceptional places i have ever stayed ,nothing was any trouble for the fantastic staff , the rooms above a what I expected . The big name brand could learn from the staff . Highly recommended

9,3 Charmian O.
New Zealand
08 d'octubre 2014
Great hotel
Location, service, cleanliness
A great little hotel in a vet handy location. Room was of a good standard. But the gem of the hotel is it's amazing staff who went out of their way to deliver top service. Welcoming, proactive, helpful. We were so grateful for the help with storing our bags and allowing us to use shower facilities before and after our Sapa trip. Only had a quick breakfast which was good, with a tasty creme caramel! Great value for money. Highly recommend this hotel.

8 Inge S.
Singapore
01 d'octubre 2014
Nice cozy boutique hotel
Clean, Location close to nice street food vendors, Laptop provided in the room
Very clean, located close to plenty nice street food vendors scatter outside, near the Lake.

6 Gerald W.
United States of America
26 de maig 2015
Hanoi
location, staff, decent rooms
very modest little hotel in a decent location

10 Fazsereen H.
Australia
05 d'octubre 2014
great location with excellent customer service
location, food, friendly staff
Great location with extremely friendly staff. Breakfast was delicious. Nothing to complain about

7,7 Charles B.
United States of America
27 de setembre 2014
Middle of old town decent place
Location if you like beer hoi / old town, comfortable bed, good service
Stay was fine, comfortable bed, everything works, place is worth fifty a night. You can find places for half the price in the area, but they are worth only half the price. If you want a reasonable price in old town, with a certain level of comfort, this is a good choice.

9,3 Fiona B.
Australia
30 de setembre 2014
Friendly haven in heart of old town
Friendly service, proximity to sights and places to eat, comfortable and clean rooms
The staff were outstanding - extremely helpful and friendly. Always ready and willing to offer suggestions on what to do and local places to eat. We loved the location - so convenient to main sights and vibrant local scene plus places to eat. Great local 'cafe' across street.

10 Peter M.
United Kingdom
26 de setembre 2014
Excellent Hotel in good area
Cleanliness, staff friendliness & Location
Thoroughly enjoyed my 3 day stay at the Essence Hotel, staff were very friendly and did everything they could to make our stay great. The hotel is in a good central area in old town and near to many attractions. Restaurant food was excellent.

9,7 Joshua N.
Australia
26 de setembre 2014
Top Spot in Old Quarter of Hanoi
The service from Stephen and Lavendar at reception desk; that it was at centre of action
Just loved the experience - from when met at doors off hectic street action; any matters were quickly dealt with; staff loved discussions to improve their English; that they all remembered our names and room number made a wonderful personal touch.

10 Derek M.
United Kingdom
27 de setembre 2014
Extra helping of essence excellence
staff, food and comfort
This was our second Essence hotel during our stay in Vietnam and it was superb. It is in a very central location in a good area - very busy with hustle and bustle outside but calm and peaceful inside. The staff could not be more attentive or friendly or helpful and the food was excellent. I could not fault it!