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de 1167 comentaris
  • Estat de l'hotel/higiene 9,2
  • Serveis 9,2
  • Ubicació 8,2
  • Comoditat de l'habitació/Nivell 9,0
  • Actuació del personal 9,0
  • Relació qualitat preu 8,5
  • Menjar/menjador 8,5

Peter H., Austràlia
Parelles
Estada de 8 nits en de novembre de 2015
Potentially perfect but lacking durection
Beach location, bedroom decor, Black Ginger Restaurant
This is not a boutique hotel it is a large sprawling resort. the rooms are beautiful with quirky design detail, beautiful beds with luxury linen. The breakfast is average and not up to the standard of other 5 star resorts. The standard of the breakfast kind of puts you off trying the restaurants in the hotel. We did investiage but were put off by the lack of other guests dining and the very high prices. 5 star hotels tend to have moved on from generic breakfast buffets serving instead a small menu of cafe style breakfast options direct to the table. Considering the number of staff in the breakfast area this surely would be possible! and the coffee!!! So ok, the espresso options were bad, really bad!! but you can usually get away with the filter coffee but even this was undrinkable!!!! They have installed an automatic machine to make coffee but having watched the staff working it they obviously have no idea how to use it!! Coffee is an internationally sign of food quality and this really needs to be sorted out! For a hotel that advertises its passion for attention to detail this does not make sense! There are other weird things about the hotel which seem just make you feel the management are not in touch with their guests! The reception area is beautiful and possibly the most glamorous area in the hotel but the only time you see this area is when you arrive and checkout. they have no business centre apart from access to some staff computers in the reception area which seems very out of touch although the wifi is good throughout the hotel. We did dine at Black Ginger which was an amazing experience but after eating at a few local cafes we found their food, whilst not as beautifully presented was just as good at a 10th of the price and local colour - especially the restaurants right on the beach! The beach is lovely, the water clear and warm and the town is very quiet. The Management need to get amongst their guests!
Comentat el 22 de novembre 2015

Stewart H., Regne Unit
Parelles
Estada de 3 nits en de novembre de 2015
Unique, one of the best!
Unique decor to almost all other 5 star luxury hotels/resorts, great friendly staff, excellent food
Excellent, highly recommend. Within the first 30 minutes my wife and I arrived we said we will come back here again. The resort is so beautiful, uniquely decorated compared to most other luxury 5star hotels. It's nice to see a style that's different in my opinion. The pools, gardens, our room, the restaurants are amazing. The black ginger restaurant is an amazing dining experience, the journey to the door, the staff/service, the food are 11 out of 10. The reception gave us a late check out which was so kind as our flights were delayed. Highly recommend staying here, and can't wait to come back again. I don't often write reviews but this place is amazing!
Comentat el 19 de novembre 2015

bronson R., Estats Units
Parelles
Estada de 3 nits en de novembre de 2015
They made our Anniversary feel so special
The art and sculptures/theme. The overall atmosphere and definitely all the staff especially the butler staff.
I would highly recommend this place to all travelers in the area. We plan on checking out some other cities next time but still want to drop by for 2 nights sometime during our next Thai trip.
Comentat el 18 de novembre 2015

Brandon S., Estats Units
Viatgers en solitari
Estada d'una nit en de novembre de 2015
Beautiful place to stay.
Cool style. Modern feel. High end.
Great experience
Comentat el 06 de novembre 2015

Ben T., Regne Unit
Famílies amb infants petits
Estada de 3 nits en d'octubre de 2015
Nice Stay
Room, Lack of People, Breakfast
Comentat el 13 d'octubre 2015

lao L., Hong Kong
Parelles
Estada de 3 nits en de setembre de 2015
Nice Place , Valued
Swimming Pool , Spa , Desgin
Comentat el 26 de setembre 2015

paramee P., Tailàndia
Grups
Estada d'una nit en d'agost de 2015
nice hotel
nice room, nice food, good performace
feel comfortable, enjoy varieties of breakfast, and staffs very friendly
Comentat el 25 de setembre 2015

Anna B., Austràlia
Parelles
Estada de 3 nits en d'agost de 2015
More than great accommodation - an experience!
The amazing landscaping, architecture and decor of this resort, the friendly helpful staff, the breakfast buffet and quality of the food.
It was great - I hope to go back some time.
Comentat el 25 d'agost 2015

Karla S., Austràlia
Parelles
Estada d'una nit en de juliol de 2015
Never want to leave!
Staff, Comfort, Pools
AMAZING on all counts! We never wanted to leave.
Comentat el 24 d'agost 2015

Mitchell M., Austràlia
Parelles
Estada d'una nit en de juliol de 2015
Beautiful! Everything is perfect for romance
The rooms are stunningly beautiful, very well appointed and perfect for a romantic getaway
Apart from the extremely over priced food, everything was perfect.
Comentat el 24 d'agost 2015